Business Strategist and Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $16.64/hour ($3,200.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

February 5th, 2022

Profile Description

I am a results-driven Operations Manager and Business Operations Strategist
with experience supporting fast-moving service-based businesses, logistics operations, BPO teams, customer support functions, and recruitment operations.

I help business owners and founders create structure, improve team accountability, document SOPs, optimize workflows, and build reporting systems that make day-to-day operations easier to manage and scale.

My background includes remote operations management, process improvement, SOP creation, KPI reporting, team performance management, client operations, customer success operations, dispatch and sc
heduling oversight, quality assurance, escalation management, and business process documentation.

I specialize in turning messy or unclear operations into organized, repeatable systems. This includes creating standard operating procedures, performance dashboards, weekly business reports, workflow trackers, accountability systems, training documentation, and process improvement plans.

I have hands-on experience managing cross-functional teams, improving customer-facing processes, reducing operational gaps, aligning Sales and Customer Success, supporting client relationships, and using data to identify trends, risks, and opportunities for improvement.

My goal is to help growing businesses streamline operations, reduce bottlenecks, improve service delivery, increase team productivity, and create scalable systems that support long-term growth.

Core strengths include:

Operations Management
Business Operations
Remote Team Management
SOP Documentation
Process Improvement
Workflow Optimization
KPI Reporting
Team Performance Management
Client Operations
Customer Success Operations
Quality Assurance
Escalation Management
Airtable, Google Sheets, Excel, and Dashboard Reporting

I work best with founders, executives, and service-based businesses that need a reliable operations partner who can bring order, accountability, and execution to the business.