Ma.
Virtual Assistant | Email & Chat Support | Customer Experience Focused
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.34/hour ($640.00/month)
Associates degree
Last Active
June 20th, 2026 (3 days ago)
Member Since
January 16th, 2022
Profile Description
Reliable and detail-oriented Virtual Assistant with 5+ years of experience supporting international clients in customer service, order management, and remote operations. I specialize in handling high-volume
I have strong experience working with Zendesk, Salesforce, CRM tools, and order management systems, ensuring SLA compliance and high-quality customer interactions. My background includes supporting e-commerce, food delivery, collections, and AI-driven operations, where accuracy, consistency, and adherence to strict protocols are essential.
Currently working as a Virtual Assistant ? AI Trainer, I am skilled in following structured workflows, reviewing system outputs for quality and compliance, and reporting issues to improve processes. I am known for my strong written communication, attention to detail, time management, and ability to work independently with minimal supervision.
I am looking for long-term remote opportunities where I can provide reliable support in customer service, administrative tasks, CRM management, order processing, and general operations.
Top Skills
Customer Support
Experience: 2 - 5 years
Providing professional assistance to customers by resolving inquiries, issues, and concerns efficiently across multiple channels.
Customer Support » Email Support
Experience: 2 - 5 years
Handling customer concerns via email with clear, well-written responses while ensuring accuracy, empathy, and timely resolution.
Customer Support » Phone Support » English Speaking
Experience: 2 - 5 years
Communicating confidently with customers over the phone in English, resolving issues while maintaining professionalism and customer satisfaction.
Other Skills
Customer Support » Phone Support
Experience: 2 - 5 years
Managing inbound and outbound calls, addressing customer concerns, and documenting interactions accurately.
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
Using Excel for data tracking, basic reporting, spreadsheets, and organizing information efficiently.
Office and Administration » Data Entry
Experience: 2 - 5 years
Accurately entering, updating, and maintaining customer and account information while ensuring data integrity and confidentiality.
Office and Administration » Email Management
Experience: 2 - 5 years
Organizing inboxes, prioritizing emails, drafting responses, and ensuring timely follow-ups to maintain smooth communication.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Managing customer data and interactions
Customer Support » Chat Support
Experience: 2 - 5 years
Handling real-time customer inquiries via chat platforms
Office and Administration » Documentation
Experience: 2 - 5 years
Following SOPs and improving workflows
Office and Administration » Google Workspace
Experience: 2 - 5 years
Document creation and collaboration
Office and Administration » Account Management
Experience: 2 - 5 years
Updating and maintaining customer records
E-Commerce » Order processing
Experience: 2 - 5 years
Managing orders, refunds, and tracking
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Naic, Cavite
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 19%
- Influence: 17%
- Steadiness: 48%
- Compliance: 16%
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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