Nicole
Automation and Workflow Optimization, IT Support Specialist L2, Customer Service
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.81/hour ($1,120.00/month)
Associates degree
Last Active
July 7th, 2026 (3 days ago)
Member Since
December 31st, 2021
Profile Description
I am an L2 Support Specialist specializing in Infrastructure and Operations within enterprise environments. Beyond handling complex technical escalations, I focus on the automation and optimization of process flows to drive efficiency.
I utilize a combination of scripting and automation tools to transform manual, repetitive tasks into streamlined digital workflows. My goal is to reduce operational friction, ensure system reliability, and deliver high-quality technical reporting for stakeholders.
I have extensive experience in managing the hardware lifecycle and maintaining rigorous technical documentation. Fully adjusted to a graveyard shift schedule, I am dedicated to providing high-tier support while constantly finding ways to optimize the systems I manage.
Top Skills
Systems Administration
Experience: 2 - 5 years
Customer Support » SaaS » Power Automate
Experience: 2 - 5 years
Other Skills
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Customer Support » IT » IT Asset Management
Experience: 2 - 5 years
Web Development
Experience: 2 - 5 years
Professional Services » Management Services
Experience: 2 - 5 years
Customer Support » Chat Support
Experience: 10+ years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Phone Support » English Speaking
Experience: 10+ years
Office and Administration » Microsoft Outlook
Experience: 5 - 10 years
Customer Support » Helpdesk Support
Experience: 5 - 10 years
Software » API Integration
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Naga city, Camarines sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 46
- Influence: 20
- Steadiness: 26
- Compliance: 7
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.