Skills:
• Servicenow Ticketing,
Jira and Salesforce servicecloud
• Connectwise Manage
• Microsoft 365 Admin Center, Exchange Admin Center, Teams admin center
• Microsoft Entra ID (Azure Active Directory)
• Jamf Pro
• Linux Server
• Window Server (DNS, DCHP, File Services and OnPrem Active Directory)
• Logic Monitor
• Window, Mac & Mobile
Expertise
• Citrix Director & HyperV Manager
• Cloud Backup (OneDrive and Connected Backup)
• Ivanti Endpoint Manager and Microsoft Config Manager
• Sophos Firewall
• Sophos (EDR and XDR)
• SIEM Splunk Enterprise
• Log analysis (Process monitor, Process Dump, Trace log, Wireshark, Windows Event and, Debuglogging)
• API integration (Postman)
• Remote Desktop Tool
(CMRC, Team viewer, Screenmeet, Landesk, VNC, RDC, LogMeIn)
•?
• Schedule Management
• Data Entry
• Web research
• Customer Service
• Google Workspace
• File Organization (Google Drive, Dropbox and Onedrive)
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
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