Administrative, Technical and Client Support| Project and ContentManagement | Re

Managed the onboarding, configuration, testing, and release of digital newspaper and magazine titles on the PressReader platform. Troubleshoot any processing related concerns and handles technical inquiries from Clients/Publishers and internal teams.

Managed the onboarding, testing, and release of digital newspaper and magazine titles on the PressReader platform . Maintained consistent communication with publishers and clients regarding publishing concerns, restrictions, embargoes, and technical inquiries. Conducted quality assurance and ensuring data accuracy. Monitored daily content processing and publication releases. Handling other operational and administrative tasks related to digital publishing.

Managed, filtered and organized shared mailboxes, task assignments, and internal/external email communications according to level of importance and deadlines. Coordinated mass email announcements regarding publication schedules, holidays, restrictions, and operational updates. Responded to inquiries and coordinated with publishers, clients, and internal teams in a professional and timely manner.

Provided professional email support to publishers, clients, and internal teams regarding content processing, technical concerns, and operational updates.

Data entry and record management for visitor logs, access card inventory, and daily operational reports

Maintained professional communication and coordination with publishers, business managers, and internal stakeholders. Assisted clients and partners with technical concerns, onboarding, and content-related inquiries. Built positive working relationships through timely support, problem resolution, and clear communication. Coordinated client requests, updates, and operational requirements to ensure smooth workflow and service delivery.

Experienced in managing and navigating structured workflows that allows us to create, test and adjust the technical configurations of publications to make it compatible with our system.

Experience as a reliever at the Executive Office reception during my tenure at ABS-CBN corporation.

Self-taught in Canva with hands-on experience creating digital invitations and visual content for personal events such as weddings and birthdays, along with other design projects.

Skilled in Microsoft 365 applications including Word, Excel, Outlook, and PowerPoint for administrative support, communication, and document management.