Ronally

Email Support Customer Service

Verified

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Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

High school diploma

Last Active

July 7th, 2026 (2 days ago)

Member Since

October 4th, 2021

Profile Description

I’m passionate about making customers happy.

With over 8 years of experience in customer service, mainly as an email support, I handled inquiries through Zendesk, Gorgias, and ReAmaze, plus Shopify for order management. I solved problems and made customer experiences better every time.

I also worked as a phone support, chat support, and debt collection agent, which taught me how to navigate tricky conversations with patience and professionalism.

Aside from this, I also worked as a Shopify product lister, which helped me develop a better understanding of its backend system.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

7 years of experience in email support and customer service using Zendesk, ReAmaze, Gorgias, and pulling up customers' orders using Shopify.

Customer Support » Ecommerce

Experience: 5 - 10 years

Managed to handle customer order inquiries like order status, return, refund, and exchange for an e-commerce business.

Customer Support » Ecommerce » Shopify

Experience: 5 - 10 years

Used Shopify to pull up customer orders and also for product listing.

Other Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Experienced in using Zendesk as well as Gorgias and Reamaze to manage customer emails for an e-commerce store.

E-Commerce » Order processing

Experience: 2 - 5 years

Experienced customer service in an omnichannel environment where we answer inbound calls and help customers to place an order over the phone.

Professional Services » Management Services » E-Commerce Management » Product Listing

Experience: 2 - 5 years

Experienced in listing simple and configurable products for an e-commerce business using Shopify.

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Batangas, Philippines

Tests Taken: IQ
Score: 116: DISC
Dominance: 5%
Influence: 36%
Steadiness: 34%
Compliance: 25%: English
C1(Advanced)