jonas
Shopify Ecommerce Operations Specialist | Order Management | Customer Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.61/hour ($1,280.00/month)
Bachelors of science in Financial Accounting Graduate
Last Active
June 29th, 2026 (23 days ago)
Member Since
June 7th, 2021
Profile Description
Hi! I'm Jonas Reyes, an Ecommerce Operations Specialist with 4+ years of hands-on ecommerce experience and 12+ years of customer service experience helping online businesses improve operations, streamline fulfillment, and deliver outstanding customer experiences.
I've worked with Shopify, Acumatica ERP, and Ecwid, supporting businesses in fashion, jewelry, custom signage, delivery partner merchandise, and agricultural products. My experience covers the entire ecommerce order lifecycle. From product listings and inventory management to fulfillment, shipping, refunds, chargebacks, and customer support.
My expertise includes:
• Shopify Store Management
• Order Processing & Fulfillment
• Inventory & Backorder Management
• Product Listings & SKU Management
• Shipping & Logistics Coordination
• Returns, Refunds & Chargebacks
• Customer Support (Phone,
• Warehouse & Supplier Coordination
• Operational Reporting & Administrative Support
• Process Improvement
One of my strengths is taking ownership and finding better ways to improve operations. I take pride in being dependable, detail-oriented, and proactive. Whether it's processing orders accurately, resolving customer concerns, coordinating with suppliers, or improving workflows, my goal is to help your business operate more efficiently while providing an excellent customer experience.
If you're looking for someone who can become a reliable member of your ecommerce team and not just another virtual assistant, I would love the opportunity to contribute to your business.
Kindly message me here or send me an
Thanks!
Top Skills
Customer Support » Ecommerce
Experience: 2 - 5 years
I am an E-commerce professional for more than 2 years. I recently worked as a Shopify store manager for a business acrylic sign business dropshipping company. I also worked with a global e-commerce company ADM that supports Grab Foods Gears Singapore and at the same time, I also handled an additional program under ADM that supports Grab Rewards (Grabversary).
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
I have over 3 years of experience managing Shopify stores, I bring comprehensive expertise in store management, order fulfillment, inventory control, customer service, and back-end operations. My diverse background in e-commerce includes supporting high-performing dropshipping stores across Europe, Canada and the U.S.
E-Commerce » Order processing
Experience: 1 - 2 years
I am an E-commerce professional for more than 3 years. I worked with a global e-commerce company ADM that supports Grab Foods Gears E-commerce using Ecwid. In addition, I also worked in a dropshipping and retails businesses oweners that uses Shopify. One of the main day-to-day tasks I used to handle was Order processing where I was able to do Order processing via Ecwid E-commerce and Shopify E-commerce.
Other Skills
E-Commerce » Amazon » Dropshipping
Experience: 2 - 5 years
Professional Services » Management Services » Inventory Management
Experience: 2 - 5 years
I have more than 2 years of experience as an e-commerce professional / account executive with ADM that supports Grabfood Gears E-commerce and Grab (REWARDS) Operations. One of my day-to-day task was to handle inventory that includes Inventory management, SKU management, Product and SKU creations, stocks monitoring, and Cargo Inbounding processing into the Qxpress system.
Customer Support » Email Support
Experience: 2 - 5 years
I worked as a customer support for an e-commerce store manager/virtual assistant for more than 2 years. Prior to that, I was an email support specialist with Sun Life Financial for more than 3 years.
Customer Support » Chat Support
Experience: 2 - 5 years
I was a dual live chat support for more than 2 years with Sun Life Financial of Canada - Group Retirement Services.
Customer Support » Phone Support
Experience: 5 - 10 years
I was a customer service representative for chat support and phone support for more than 7 years and worked with some of the big companies in the world like PayPal US, Sun Life Canada and Rogers Wireless Canada.
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- MANILA CITY, NATIONAL CAPITAL REGION
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 43
- Influence: 30
- Steadiness: 20
- Compliance: 7
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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