Rochelle
Customer Service|Logistics Operations VA - Chat Email Phone
Overview
Looking for full-time work (8 hours/day)
at $5.04/hour ($960.00/month)
Batangas State University
Last Active
March 6th, 2026 (107 days ago)
Member Since
August 18th, 2014
Profile Description
Open to WORK
A freelance virtual assistant who is proficient in handling customer support mainly in
Excellent Communication: I am skilled in both written and verbal communication, allowing me to effectively convey information and build rapport with customers.
Problem-Solving: I thrive on finding solutions to customer issues, leveraging my analytical skills to address concerns creatively and efficiently.
Adaptability: I am quick to learn and embrace new technologies, ensuring seamless navigation of customer service platforms and tools.
Team Collaboration: I enjoy collaborating with colleagues to share insights and contribute to a positive and productive work environment.
Customer-Centric Approach: I consistently go the extra mile to exceed customer expectations and ensure their satisfaction.
Top Skills
E-Commerce » Product Analysis
Experience: 1 - 2 years
✔Assists customers with product selection, answer basic questions, and suggests various product options that are available. ✔Answer and assist with Product Quality Issues ✔Ensures prompt and proper resolution of customer queries by directly contacting the manufacturers.
Customer Support » Email Support
Experience: 5 - 10 years
✔Responds to customer web inquire regarding online merchandise or service orders. ✔Assists customers with product selection, answer basic questions, and suggests various product options that are available. ✔Documents customer problems and inputs in the ticketing system. ✔Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
Customer Support » Chat Support
Experience: 1 - 2 years
✔Responds to customer inquiries regarding online merchandise or service orders in real-time. ✔Assists customers with product selection, answer basic questions, and suggests various product options that are available. ✔Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
Other Skills
E-Commerce » Logistics Management
Experience: Less than 6 months
✔Check shipments status in a timely manner ✔Assists in making sure all shipments are tracked and updated ✔Documents customer problems and inputs in the ticketing system. ✔Directly contact carriers for any issues in shipping and delivery
Basic Information
- Age
- 40
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mataas na Kahoy, Batangas
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 44
- Influence: 9
- Steadiness: 18
- Compliance: 29
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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