Jerrel

IT Global Infastructure support

Verified

mark as hired

Overview

Looking for any work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

May 4th, 2021

Profile Description

Highly-skilled IT professional with over 5 years of experience in IT support, including 3 years as
an L2 System Engineer. Proven expertise in troubleshooting hardware, software, and network
issues within Managed Service Provider (MSP) environments. Proficient in the administration of
Office 365, Active Directory, and Exchange Servers. Strong knowledge of key ticketing systems
such as Freshservice and ConnectWise, and documentation tools like IT Glue. Recognized for
being reliable, resourceful, and capable of clear communication with both technical and non-technical stakeholders.

Top Skills

Customer Support » Technical Support

Other Skills

Customer Support » IT

Experience: 5 - 10 years

Delivered frontline IT support for hardware, software, and network issues. Managed tickets using Freshservice, ensuring accurate documentation and resolution. Performed daily maintenance, system checks, and installed peripherals/software. Configured VLANs and switch ports using PuTTY. Assisted employees with onboarding, account setup, and troubleshooting. Escalated complex issues and ensured proper follow-ups with users.

Office and Administration » Data Entry

Office and Administration » Microsoft 365

Experience: 2 - 5 years

Office 365 administration, migration, and license management. Administer Office 365, Active Directory, and Exchange Servers for user management and troubleshooting.

Customer Support » Helpdesk Support

Experience: 5 - 10 years

Hardware and software troubleshooting (Windows 10/11, macOS, Windows Server) Remote and onsite end-user support (desktop, laptop, mobile devices) Ticketing systems: Freshservice, ConnectWise, Jira, Zendesk Documentation tools: IT Glue, Visio, Gliffy Printer and peripheral setup & troubleshooting Avaya hard phone support