Senior E-commerce Virtual Assistant | Customer Support Specialist (Shopify & Gor

I specialize in social media management, eCommerce marketing, and content creation, with a strong focus on branding, engagement, and customer conversion. My portfolio showcases: ✔️ Social Media Graphics – Engaging, brand-aligned designs for Facebook, Instagram, TikTok, and LinkedIn ✔️ eCommerce Listings & Ads – Optimized product images, ad creatives, and A/B tested campaigns ✔️ Marketing Campaigns – Results-driven social media strategies that increase reach and conversions ✔️ Customer Support Assets – Professionally designed FAQs, chat scripts, and email templates for enhanced customer experience ???? View my portfolio here: https://www.canva.com/design/DAGgj_BqGIU/eGm31SqKOif1UlkAa_ejlg/edit

As a seasoned customer support expert, I bring a wealth of experience in delivering exceptional service across various channels. With a keen focus on understanding and addressing customer needs promptly and effectively, I excel in resolving inquiries, providing guidance, and fostering positive interactions. From troubleshooting technical issues to ensuring seamless communication, I'm dedicated to delivering satisfaction and enhancing the overall customer experience. Let me elevate your support services to new heights!

Handled order confirmations, payment verification, and tracking updates for various eCommerce platforms. Coordinated with logistics providers to ensure on-time deliveries and accurate fulfillment.

Email Support (5-10 years) Experienced in handling high-volume email inquiries, troubleshooting customer concerns, and providing timely solutions. Skilled in using Zendesk, Tidio, Reamaze, and Freshdesk for ticket management and customer resolution.

Proficient in providing real-time chat assistance across multiple platforms. Skilled in resolving product inquiries, processing orders, and troubleshooting customer issues efficiently. Experience with live chat tools like Tidio, Gorgias, and Intercom to ensure quick response times and high customer satisfaction.

Handled inbound and outbound customer calls with professionalism and empathy. Assisted customers with order issues, product inquiries, and technical troubleshooting. Strong communication skills and ability to de-escalate concerns effectively.

Organized inboxes for efficient communication and workflow. Prioritized urgent emails, flagged important inquiries, and maintained response time efficiency.

Conducted competitor analysis and identified high-demand products for eCommerce businesses. Used tools like Helium10, Jungle Scout, and Keepa to analyze market trends.

Troubleshot product-related issues and guided customers through problem resolution. Assisted in diagnosing technical issues for eCommerce tools, software, and integrations. Strong ability to explain technical concepts in a clear and customer-friendly manner.

Provided order tracking, refunds, cancellations, and product inquiries support for Shopify stores. Assisted customers with billing issues, discount codes, and checkout concerns to ensure a smooth shopping experience. Experienced in managing Shopify live chat, email, and phone support using tools like Zendesk, Gorgias, and Tidio. Helped troubleshoot Shopify store navigation, account issues, and payment processing errors. Worked closely with fulfillment teams to ensure timely shipping and accurate order processing.

Managed customer interactions and inquiries across Facebook, Instagram, TikTok, and LinkedIn. Experienced in engagement monitoring, responding to comments/messages, and addressing negative feedback professionally. Implemented brand-appropriate responses to maintain a positive online reputation.

Managed and scheduled social media posts using Meta Business Suite, Hootsuite, and Later. Ensured brand consistency across multiple platforms by curating, editing, and optimizing content. Created marketing content aligned with brand messaging and audience engagement strategies.

Assisted customers with order tracking, refunds, returns, and product inquiries. Worked with platforms like Shopify, Amazon, eBay, Lazada, and TikTok Shop to resolve eCommerce-related concerns. Provided after-sales support to improve customer retention and satisfaction.