Customer Service | Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Associates degree

Last Active

August 5th, 2024 (131 days ago)

Member Since

July 29th, 2014

Profile Description

Thank you for viewing my profile!

Here are the reasons why you should consider me for your projects:
I am an expert Customer Service Manager:

Handling Support Tickets and emails using the following tools/platforms:

*Gorgias
*Zendesk
*Freshdesk
*Helpscout
*Outlook
*Groove
*Upgrade to see actual info
*Gmail
*Kayako
*Ionos
*Roundcube
*KustomerApp
*Upgrade to see actual info App
*Etsy
*Intercom

** eCommerce and Dropshipping Store Management such as following up with Suppliers, handling refunds and reshipments, disputes or chargebacks via Stripe, Shopify, and PayPal, and overriding products

** Social Media Handling: Facebook, Instagram, Twitter (Posting, Browsing, and Searching E.G. Facebook, moderating comments and reviews, etc...)

I also do Shopify Order Fulfillment using the following tools/Shopify App:

*Oberlo
*Dropified
*Return Rabbit
*Shipbob
*Whiplash
*Global-E
*Amazon Seller Central
*Ali Express
*Shopify Order export to supplier and Dropshipping VIA Massfulfill app
*CJ Dropshipping order processing and sourcing

I have experience with the following tools:

*Woocommerce platform
*Magento
*Zoho
*CELERY
*Gooten
*Printful
*Printify
*ClickUp App
*Backerkit, Kickstarter and Shipfusion
*Google Drive (Spreadsheet, Docs)
*Stitch Labs
*Asana, Trello, Dropbox, Team Viewer, AgoraPulse
*Mailchimp
*eBay
*Canva
*Upgrade to see actual info
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*Airtable
*Freshbooks
*Youli

**CRMs :

*Kajabi
*lessUpgrade to see actual infooying CRM
*Zoho CRM
*Salesforce
*Podio
*Pipedrive
*Investment Dominator
*Extensive (Former Skubana)

Other skills and services I offer:

*NFT Games Upgrade to see actual info moderator
*Knowledge in Cryptocurrency
*Facebook Ads
*Shopify app configuration
*Web / Product research
*General Admin Work and data entry
*Real Estate (Property Comparables)
*Skip Tracing and other admin duties for real estate (posting ads, managing and posting to Upgrade to see actual info and Twitter, researching)
*Phone handling - Inbound/Outbound Customer service
*Collections
*Lead Generation and Appointment setting
*Team Handling - I am well experienced in handling people and capable of managing and training a team.

I am flexible, open to changes, and highly trainable. I love communicating with other people, I am hardworking and I always make sure to provide the best support to everyone I will ever work with.