Email & Live Chat Customer Support| ESL Tutor | Trainer

Overview

Looking for full-time work (7 hours/day)

at $6.72/hour ($1,034.88/month)

Bachelors degree

Last Active

November 18th, 2024 (25 days ago)

Member Since

June 11th, 2014

Profile Description

I have garnered over 6 years of rich experience as a Customer Service Professional, skilled in managing both inbound and outbound calls, executing back-office tasks, providing email and live chat support. My tenure has provided me with comprehensive training in handling diverse customer profiles, enabling me to consistently deliver exceptional service and ensure customer satisfaction. Additionally, I possess proficiency in managing escalations and overseeing back-office operations.
Beyond my customer service expertise, I have dedicated 6 years to teaching English, honing my excellent communication skills in the language. My commitment and proficiency led to a promotion to the role of Trainer/HR Assistant at one of the ESL companies where I've contributed.
As a hardworking and goal-oriented individual, I naturally exhibit leadership qualities and maintain a determined attitude. I pride myself on being a fast learner, adaptable to new challenges and environments. I am eager to leverage my skills and experience to contribute effectively to your team.