Customer service representative

Overview

Looking for full-time work (8 hours/day)

at $3.82/hour ($736.00/month)

Bachelors degree

Last Active

June 29th, 2026 (14 days ago)

Member Since

January 6th, 2021

Profile Description

Hi! I’m Janella, a Customer Service Email & Chat Support Specialist with several years of experience helping e-commerce and subscription-based brands provide smooth, reliable, and empathetic customer support.

I’ve worked with U.S. clients handling high-volume inboxes, resolving concerns, and maintaining a warm, human tone that keeps customers satisfied—even in tough situations. I’m trained in crafting clear and professional responses that not only solve problems but also strengthen customer trust.
Here’s what I can help you with:

• Email support (professional, empathetic, and on-brand tone)

• Chat support for e-commerce & subscription businesses

• Managing tickets through Zendesk, Shopify-integrated, Slack, Workforce inboxes

• Order lookups, refunds, replacements, cancellations, billing concerns

• Creating personalized and human-friendly responses

• Image reviewing and moderation

• General admin tasks and online support
Tools I use:

• Zendesk

• Shopify

• Slack and Workforce

• Google Workspace

I take pride in being dependable, detail-oriented, and easy to work with. My goal is to make your operations lighter, your customers happier, and your brand look great through consistent and high-quality communication.
If you need someone who responds fast, stays organized, and genuinely cares about customer experience, I’d love to work with you. Let’s make your support team even better!