Jane

10-Year CS Pro | Fintech + Compliance | High-Volume Multi-Channel Support

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Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (7 days ago)

Member Since

November 20th, 2020

Profile Description

If you need a Customer Support Specialist and Virtual Assistant who delivers from day one with zero hand-holding, I'm exactly who you're looking for.
With 10+ years across fintech (Remitly), home warranty (Choice Home Warranty), e-commerce brands( Miles Kimball, Walter Drake, Dream Products and Easy Comforts), and executive administration, I've handled high-volume voice, chat, and email support, including simultaneous dual-channel queues , while maintaining full CRM accuracy and compliance. I was handpicked as a Privacy Compliance Pilot Agent, so data security and attention to detail aren't extras for me — they're the standard.

What I bring to your team:
Voice, live chat, and email support across all channels at high volume. CRM management across Salesforce, Zendesk, and HubSpot. Executive assistance covering calendars, correspondence, scheduling, and meeting minutes. SOP writing, admin documentation, and process compliance.
Tools: Salesforce · Zendesk · HubSpot · Google Workspace · Trello · Asana · MS Office · Canva · Zoom
Remote-ready with a dedicated home office, fiber internet with backup, and availability across US, AU, and UK hours. English C2 (Advanced/Mastery), IQ-verified, and built for long-term partnerships
not one-off gigs.

If you're hiring for a role where accuracy, compliance, and reliability actually matter, let's talk.

Top Skills

Customer Support » Phone Support

Experience: 10+ years

Handled inbound and outbound voice support across fintech, e-commerce, and home warranty accounts. Experienced in de-escalation, issue resolution, and maintaining professionalism under high call volumes.

Office and Administration » English Proficiency

Experience: 10+ years

C2 Advanced/Mastery level. Communicated professionally with US, AU, and UK clients daily across voice, chat, and email channels with zero language barriers.

Office and Administration » Regulatory Compliance

Experience: 10+ years

Handpicked as a Privacy Compliance Pilot Agent at Remitly. Ensured full adherence to data security protocols, KYC standards, and compliance requirements across all customer interactions.

Other Skills

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Used Zendesk for ticket management, queue monitoring, and customer interaction tracking across high-volume support environments.

Customer Support » Email Support

Experience: 5 - 10 years

Managed high-volume email queues across fintech, e-commerce, and home warranty accounts with full CRM accuracy, compliance, and fast turnaround times.

Office and Administration » Email Management

Experience: 5 - 10 years

Office and Administration » Executive Assistance

Experience: 5 - 10 years

Provided executive support including calendar management, correspondence, meeting scheduling, minutes taking, and admin documentation for senior management.