Customer Support and Technical Specialist with 8+ years of experience assisting clients via voice, chat, and
Core Skills:
Customer Service & Technical Support (Voice, Chat,
Remote Troubleshooting (Windows, Mac OS, VPN, Microsoft 365)
Ticketing Tools: ServiceNow, Salesforce
Cloud & VDI Environments (Citrix, Azure, Intune)
Account Management (Active Directory, MFA, RSA)
Strong Communication (English & Filipino)
Process Improvement & Knowledge Base Documentation
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
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