Service Desk/ F ---------- ght Logistics VA

Overview

Looking for part-time work (4 hours/day)

at $6.64/hour ($640.00/month)

Bachelors degree

Last Active

June 28th, 2026 (14 days ago)

Member Since

October 25th, 2020

Profile Description

Dynamic IT professional with a proven track record supporting enterprise retail IT across 2,000+ stores. Expertise in incident management, Identity & Access Management (Active Directory / Microsoft Entra ID), Stonebranch automation, and practical cybersecurity. Achieved a 65% improvement in POS system uptime, significantly reducing on-site technician dispatch and accelerating issue resolution.

Possessing strong troubleshooting abilities, process improvement skills, and technical documentation expertise, I excel in stakeholder communication and thrive in fast-paced environments.

In addition to my IT background, I have experience with a U.S.-based e-commerce company specializing in house renovation products and professional services, effectively bridging the gap among sellers, customers, and carriers. Recently completed freight dispatching training, gaining a solid understanding of U.S. logistics workflows, including load planning, driver coordination, shipment tracking, and documentation. Proficient in Transportation Management Systems (TMS) and knowledgeable in dispatch processes, route optimization, and effective communication with drivers, brokers, and customers. Eager to apply my training in a real-world dispatch environment.

Core Skills & Tools:

Incident/Ticket Management
User Management (Active Directory, Entra ID, Sailpoint IIQ Administration)
Remote Support Tools (Dameware, Bomgar, Remote Desktop Connection, Anyconnect)
NCR Point-of-Sale (POS) Technical Support
Freight Dispatching (Training & Knowledge-Based)
Transportation Management Systems (TMS) Knowledge
Load Planning & Dispatch Workflow Understanding
Shipment Tracking & Documentation
Effective Communication with Drivers, Brokers & CustomersIT professional supporting enterprise retail IT across 2,000+ stores. Proven track record in incident management, Identity & Access Management (Active Directory / Microsoft Entra ID), Stonebranch automation, and Practical Cybersecurity & DB2/MySQL on Linux. Improved POS system uptime by 65%, reducing on-site technician dispatch and accelerating issue resolution. Strong troubleshooting, process improvement, technical documentation, and stakeholder communication skills with a fast-learning mindset.

In addition to my IT background, I have experience being with a e-commerce company based in the U.S that mainly offers house renovation products and professional services. We bridge the gap among the Sellers, Customers, and Carriers. Lastly, I have recently completed freight dispatching training and have a solid understanding of US logistics workflows. My training includes load planning, driver coordination, shipment tracking, and documentation. I am knowledgeable in Transportation Management Systems (TMS) and understand dispatch processes, route optimization, and effective communication with drivers, brokers, and customers. While I am still building hands-on experience, I am highly trainable, motivated, and ready to apply my knowledge in a real-world dispatch environment.

Core Skills & Tools:
Incident/ Ticket Management
User management such as Active Directory, Entra ID, and Sailpoint IIQ Administration
Dameware, Bomgar, Remote Desktop Connection, and Anyconnect.
NCR Point-of-Sale (POS) Technical Support
Secure Shell (SSH)

Freight Dispatching (Training & Knowledge-Based)
Transportation Management Systems (TMS) Knowledge
Load Planning & Dispatch Workflow Understanding
Shipment Tracking & Documentation
Driver, Broker & Customer Communication