Overview
Looking for full-time work (8 hours/day)
at $9.98/hour ($1,756.48/month)
Bachelors degree
Last Active
November 27th, 2024 (18 days ago)
Member Since
November 13th, 2013
Profile Description
Are you having difficulties finding the right freelancer? Indeed, it's an elusive task for business owners.
This freelancer should always be up and about whenever the job calls for it. Accountability, integrity and the best attitude are the essentials to contribute a positive impact in achieving success.
Yes! You have found that key person - me. My name is
I've been responsible in building lasting relationships with a broad base of clients globally. Here are few of the things I have demonstrated in the past.
• Maintained value-oriented client relationship to deliver best experience• Continuously shown growth and success contribution with the team.• Acted to help new-hires with product knowledge and first hand experience for their transition.• Handled client escalations and turn the whole experience around.• Conceptualizing best solutions from clients' feedback to support improvement.• Spearheaded campaigns in and generated quality leads.
Skills:
•
• Phone - Customer Support
• Chat - Customer Support
• Account Management
•
• Content management
Here are the major companies I have collaborated with (USA & Australia):
• Weebly
• 99designs
• Ocean Project
• Grypmat
• KODIAK
• COMCAST
• SEARS Canada
• TimeWarner Cable
•
• AXA insurance
• ArcherFund - Fintech US Market
• SavvySME
Also, experienced with these CRMs:
• Insightly
• Zendesk
• Salesforce (Desk)
• Olark
• ICOMS
• CSG
• QuickBooks
• ASANA
• AgileCRM
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
I have 10+ years of Email Customer Support experience. Here are the CRMs that I've utilized in the past: • Zendesk • Salesforce • Desk.com • HipChat • ASANA • AgileCRM • ICOMS • CSG • QuickBooks • Insightly • Olark
Customer Support » Phone Support
Experience: 5 - 10 years
I have 14 years of Phone Customer Support experience. Here are the roles I have had as a Phone Customer Support representative: ●Technical Support - level 1 (COMCAST) ●Technical Support - level 2 (KODIAK) ●Technical Support - National Help Desk (TimeWarner Cable) ●Customer Support Representative (99designs) ●Customer Support Representative (ArcherFund - a Fintech company serving the US market) ●Sales support representative (SEARS Canada)
Customer Support » Ecommerce
Experience: 1 - 2 years
I have worked with a couple eCommerce companies which mainly utilized Amazon and Shopify. Companies: ● Grypmat ● OceanProject
Other Skills
Marketing » Content Creation » eMail Marketing
Experience: 6 months - 1 year
I've worked with a Saas company based in Australia for a year as an independent contractor. The experience helped me gain professional training, knowledge and experience in implementing different strategies for SMEs. I can help you with: ●Inbound email marketing ●Basic Copywriting
Customer Support » Chat Support
Experience: 5 - 10 years
I would rate myself with 5-stars but the system only allows 3 skills with 5-stars rating. My Chat Customer Support experience is almost the same with my Phone Support experience as I have been trained as an Omni-Support-Representative. Handling all available channels (Email/Chat/Phone) together with Account Management role.
Office and Administration » Email Handling
Experience: 5 - 10 years
I have utilized my Email Handling skills for the last 10 years as an independent contractor. Here are some of the major companies I've worked with in the past: • 99designs • Grypmat • COMCAST & SEARS CANADA (Call center: Transcom Asia) • TimeWarner Cable (Call center: Convergys Inc) • AMAZON (Email- QA specialist) • Weebly (offline QA support) • Bookeo • AXA PHILIPPINES (Financial & Insurance Advisor) • ARCHER FUND (Private Mutual Fund - US Market)
Office and Administration » Email Management
Experience: 5 - 10 years
I have utilized my Email Handling skills for the last 10 years as an independent contractor. Here are some of the major companies I've worked with in the past: • 99designs • Grypmat • COMCAST & SEARS CANADA (Call center: Transcom Asia) • TimeWarner Cable (Call center: Convergys Inc) • AMAZON (Email- QA specialist) • Weebly (offline QA support) • Bookeo • AXA PHILIPPINES (Financial & Insurance Advisor) • ARCHER FUND (Private Mutual Fund - US Market)
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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