Mercy

Customer Support Specialist | Virtual Assistant | Email & Chat Support | Admin S

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $2.98/hour ($576.00/month)

Bachelors degree

Last Active

July 9th, 2026 (7 days ago)

Member Since

August 28th, 2020

Profile Description

Hi! I'm a reliable and dedicated Customer Service Representative with over a year of experience providing excellent support through phone, email, and chat. I've handled customers from different industries, including food delivery, law, pest control, and credit repair, helping them resolve concerns quickly while maintaining a positive customer experience.

In my credit repair role, I assisted customers by disputing inaccurate negative items with the three major credit bureaus and keeping clients informed throughout the process. I also have experience processing refunds, cancellations, order modifications, and coordinating with different departments to ensure issues are resolved efficiently.

I'm proficient in Salesforce and Zendesk, and I'm comfortable learning new tools and systems whenever needed. I'm known for being patient, organized, and able to remain calm even when handling difficult customers. I always aim to provide clear communication, build trust with clients, and leave every customer with a positive experience.

If you're looking for someone who is dependable, eager to learn, and committed to delivering excellent customer service, I'd be happy to be part of your team.