Michael
Technical Support Specialist | IT Helpdesk | SaaS & VoIP Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.25/hour ($819.20/month)
Universal College Software Engineering 2018
Last Active
July 8th, 2026 (3 days ago)
Member Since
August 7th, 2020
Profile Description
Experienced Technical Support Specialist | IT Helpdesk | SaaS & VoIP Support. 3+ years of providing fast, reliable solutions and exceptional customer service. WFH-ready with a dedicated setup and backup systems.
Top Skills
Customer Support » Chat Support
Experience: Less than 6 months
Assisted users through chat channels and collaboration tools.
Customer Support » Technical Support
Experience: 2 - 5 years
3+ years providing Tier 1 technical support via phone, email, chat, and remote tools.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Experienced in troubleshooting software, hardware, and user account issues.
Other Skills
Customer Support » Email Support
Experience: Less than 6 months
Managed support requests and escalations through ticketing systems and email.
Customer Support » SaaS
Experience: 2 - 5 years
Supported various SaaS applications and cloud-based platforms.
Office and Administration » Google Workspace
Experience: 2 - 5 years
Managed Gmail, Drive, and other Google Workspace services.
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Proficient in Outlook, Teams, Excel, Word, and related applications.
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
Experienced with HubSpot, Halo, and support ticket management.
Customer Support » IT
Experience: 2 - 5 years
Delivered excellent customer service and resolved issues efficiently.
Office and Administration » Account Management
Experience: 2 - 5 years
Managed account creation, access provisioning, and deactivation.
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Diagnosed and resolved software, hardware, and connectivity issues.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Zamboanga City, Zamboanga del Sur
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 34
- Influence: 30
- Steadiness: 10
- Compliance: 26
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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