I have been a technical support representative for the past 4 and a half years. I handled concerns that their devices need to be resolved through troubleshooting steps or end up being repaired. I was also a customer service via chat. Billing, promotions, etc is what we have to cater and acknowledge.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.