Charles

Customer Service, Quality Assurance, Implementation Specialist, Business Analyst

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Overview

Looking for full-time work (8 hours/day)

at $9.92/hour ($1,920.00/month)

Bachelors degree

Last Active

July 12th, 2026 (2 days ago)

Member Since

July 16th, 2020

Profile Description

• 2 years experience in Business Analysis
• 2 years combined experience of Human Capital Management
• 10 years combined experience working in a BPO industry, including Customer Care, Technical Support, Quality Analyst and HR Services
• Quality Assurance Officer for 2.5 years
• Knowledge in handling customer complaints and inquiries
• Knowledgeable in project management works, processes and techniques
• Implemented over a hundred HR and Benefits, and ACA Compliance projects combined
• Experienced in handling critical/non-critical implementation project escalations
• Computer Skills include Excel, Word, Power Point, MS Visio, MS Live Meeting, Outlook, Lotus Notes, Lync, Sametime, and Bomgar, Verint, Nice & Webex remote access
• Experienced user for different Database programs (ADP WorkforceNow, Citrix, Siebel)
• Well versed in Data Management
• Developed job aids for troubleshooting purposes
• Excellent interpersonal and communication skills
• Fluent in English both written and verbal
• Hardworking, goal-oriented and results driven person
• Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.
• Highly trainable, efficient and articulate and adaptive to change