Overview
Looking for full-time work (8 hours/day)
at $5.78/hour ($1,120.00/month)
Associates degree
Last Active
July 16th, 2026 (7 days ago)
Member Since
July 16th, 2020
Profile Description
Hello! I’m
Here’s what I can help you with:
• IT Service Desk Support (Tier 1 & Tier 2)
• Network and System Monitoring (SolarWinds, Datadog, Grafana)
• Office 365 and Active Directory Administration
• Ticketing Systems (ServiceNow, Jira, ManageEngine, Zendesk)
• Hardware, Software, and VPN Troubleshooting
• Documentation, Reporting, and ITIL-Aligned I
Why clients choose me:
5+ years experience in IT operations and NOC monitoring
Consistent record of meeting SLA targets and reducing downtime
Clear communication — technical issues explained simply
Proactive, reliable, and focused on long-term solutions.
Whether you need help resolving user issues, monitoring infrastructure, or improving your IT workflow, I’m ready to assist. I bring both professionalism and a problem-solving mindset to every project.
Let’s connect — I’d love to help you keep your systems running efficiently and your users happy!
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Over the past 4 years, I've cultivated valuable technical support expertise. Proficient in troubleshooting, I've successfully resolved diverse technical issues. My experience highlights adaptability to new technologies, efficient problem-solving, and a commitment to delivering exceptional support. Strong communication skills contribute to clear and effective assistance for end-users.
Cloud Services » Azure » Security - Azure Active Directory
Experience: 2 - 5 years
In my daily tasks utilizing Active Directory, I efficiently manage user accounts, ensuring seamless access to network resources. I handle user authentication, permissions, and group memberships, maintaining a secure and organized directory structure. Additionally, I troubleshoot and resolve issues related to user access and permissions, contributing to a well-maintained and smoothly functioning Active Directory environment.
Office and Administration » Communication
Experience: 5 - 10 years
With 8 years in customer support, I excel at delivering top-notch service. My strong communication and problem-solving skills, coupled with a customer-centric approach, have consistently resulted in satisfied clients. I'm adept at adapting to diverse industries and utilizing tools to enhance service efficiency
Other Skills
Software » Application Performance Management » VPN
Experience: 2 - 5 years
Office and Administration » Problem Solving
Experience: 5 - 10 years
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Project Management » Jira
Experience: 2 - 5 years
Software » Application Performance Management » SolarWinds
Experience: 2 - 5 years
Software » Network Administration
Experience: 2 - 5 years
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mexico, Pampanga
- Tests Taken
- IQ
- Score: 119
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Judy Bass
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