Michael

IT Service Desk | NOC Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Associates degree

Last Active

May 27th, 2026 (10 days ago)

Member Since

July 16th, 2020

Profile Description

Hello! I’m ---------- ---------- ---------- , a dedicated IT Service Desk and NOC Specialist with over 5 years of hands-on experience in providing technical support, managing network operations, and maintaining system reliability for global clients. I specialize in identifying, resolving, and preventing IT issues before they impact users — keeping systems secure, stable, and running smoothly. My approach combines technical expertise with clear communication and strong attention to detail.

Here’s what I can help you with:
• IT Service Desk Support (Tier 1 & Tier 2)
• Network and System Monitoring (SolarWinds, Datadog, Grafana)
• Office 365 and Active Directory Administration
• Ticketing Systems (ServiceNow, Jira, ManageEngine, Zendesk)
• Hardware, Software, and VPN Troubleshooting
• Documentation, Reporting, and ITIL-Aligned I ---------- Management

Why clients choose me:
5+ years experience in IT operations and NOC monitoring
Consistent record of meeting SLA targets and reducing downtime
Clear communication — technical issues explained simply
Proactive, reliable, and focused on long-term solutions.

Whether you need help resolving user issues, monitoring infrastructure, or improving your IT workflow, I’m ready to assist. I bring both professionalism and a problem-solving mindset to every project.

Let’s connect — I’d love to help you keep your systems running efficiently and your users happy!

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Over the past 4 years, I've cultivated valuable technical support expertise. Proficient in troubleshooting, I've successfully resolved diverse technical issues. My experience highlights adaptability to new technologies, efficient problem-solving, and a commitment to delivering exceptional support. Strong communication skills contribute to clear and effective assistance for end-users.

Cloud Services » Azure » Security - Azure Active Directory

Experience: 2 - 5 years

In my daily tasks utilizing Active Directory, I efficiently manage user accounts, ensuring seamless access to network resources. I handle user authentication, permissions, and group memberships, maintaining a secure and organized directory structure. Additionally, I troubleshoot and resolve issues related to user access and permissions, contributing to a well-maintained and smoothly functioning Active Directory environment.

Office and Administration » Communication

Experience: 5 - 10 years

With 8 years in customer support, I excel at delivering top-notch service. My strong communication and problem-solving skills, coupled with a customer-centric approach, have consistently resulted in satisfied clients. I'm adept at adapting to diverse industries and utilizing tools to enhance service efficiency