Ermalyn

Customer Service Representative/Virtual Assistant

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

January 17th, 2025 (2 days ago)

Member Since

July 5th, 2013

Profile Description

With 9 years of experience in Customer and Technical Support, I've mostly assisted customers via chat and email, handling a variety of issues such as ordering, billing, and technical difficulties. My outstanding customer service and technical abilities have allowed me to offer effective results and establish long-term client connections continuously.
As a Subject Matter Expert, I’ve developed key skills such as working independently, learning new systems quickly, and managing teams to ensure exceptional service.
My tools consist of Canva and Photoshop for photo and video editing, SnapEngage, Gorgias, Shopify, Slack, Google Suite, and MS Office.
In addition to customer support, I've worked as a freelancer in various areas, including transcribing, managing client assignments, scheduling travel, and creating detailed itineraries. I am highly adaptable and committed to delivering quality results, no matter the task.
Let’s work together to enhance your customer support experience and drive your business forward!