Gino
Customer Care Associate | Skilled in Call Center Operations
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.71/hour ($909.09/month)
Bachelors degree
Last Active
July 6th, 2026 (4 days ago)
Member Since
July 9th, 2020
Profile Description
I am a seasoned Customer Service and Operations Specialist with over 10 years of experience in the insurance and call center industry. My expertise spans phone support,
I have led teams, managed daily operations, and driven process optimization, compliance, and service quality improvements. Certified in Lean Six Sigma, Human-Centered Design, and COPC-HPMT, I bring a strong background in gap analysis, change management, and digital transformation support.
Key strengths include:
Multichannel customer support (phone,
Operational excellence and process improvement
Stakeholder engagement and compliance oversight
Data-driven reporting and dashboard creation
Team leadership and coaching for performance excellence
I am passionate about delivering exceptional customer experiences while ensuring operational efficiency and compliance. My goal is to help organizations strengthen their customer support operations and achieve measurable business impact.
Top Skills
Professional Services » Management Services » Call Center Operations Management
Experience: Less than 6 months
Customer Support » Phone Support
Experience: Less than 6 months
Customer Support » Customer Service
Experience: Less than 6 months
Other Skills
Professional Services » Management Services » Customer Support Management
Experience: Less than 6 months
Customer Support » Email Support
Experience: Less than 6 months
Customer Support » Chat Support
Experience: Less than 6 months
Office and Administration » Calendar Management
Experience: Less than 6 months
Project Management
Experience: Less than 6 months
Customer Support » Technical Support
Experience: Less than 6 months
Basic Information
- Age
- 40
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Lapu-Lapu, Cebu
- Tests Taken
- IQ
- Score: 106
- DISC
- Dominance: 31
- Influence: 28
- Steadiness: 24
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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