Rosandra

Customer Support Specialist | Technical Support | Administrative Assistant | GoH

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Overview

Looking for part-time work (4 hours/day)

at $5.79/hour ($560.00/month)

Bachelors degree

Last Active

July 17th, 2026 (2 days ago)

Member Since

June 11th, 2020

Profile Description

With seven years of professional experience providing high-quality service to our customers in various communication channels, including chat, phone, and email, I’m confident that I would be a valuable asset to your team. I’m also skilled in escalations and phone ordering.

I have a year of experience in taking customer orders via phone, ensuring orders are complete and accurate, including customer information, product details, quantities, and pick-up/delivery addresses. I was reskilled to do ID verification, where we verified the authenticity of IDs and selfies submitted by driver applicants, comparing them against official databases, and identifying and reporting any discrepancies or fraudulent activities. In November 2020, I was one of the teammates to pilot a team where we reviewed escalated cases before sending them to the higher department; if the workflow had been followed, documentation was complete, and the contact was aware of the next step in his/her concern. Through this, my team and I were able to increase the Site’s efficiency and credibility in customer service.
Given these experiences, I practiced and developed attention to detail and interpersonal skills.

The length I stayed in my current company also shows my dedication and commitment at work. I’m very excited to hear more about this opportunity and to discuss how my skills can be a great addition to the team.

Top Skills

Marketing » CRM » Salesforce

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 6 months - 1 year

Office and Administration » Accuracy Verification

Experience: Less than 6 months

Other Skills

Customer Support » Email Support

E-Commerce » Order processing

Experience: 1 - 2 years

Customer Support » Phone Support

Office and Administration » Transcription

Experience: Less than 6 months

Office and Administration » Translation

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Administrative Support

Experience: Less than 6 months

Office and Administration » Google Suite

Experience: Less than 6 months

Office and Administration » Microsoft Outlook

Experience: Less than 6 months

Office and Administration » Microsoft 365

Experience: Less than 6 months

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Angeles City, Pampanga

Tests Taken: IQ
Score: 112: DISC
Dominance: 24
Influence: 14
Steadiness: 31
Compliance: 31: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”