Ready to help where I can, and grow professionally with you!

Overview

Looking for full-time work (8 hours/day)

at $5.65/hour ($1,090.91/month)

Bachelors degree

Last Active

December 3rd, 2025 (188 days ago)

Member Since

February 9th, 2013

Profile Description

Customer Experience Leader with over 15 years of proven success in the customer service industry, spanning roles from frontline Agent to Trainer, Supervisor, and Senior Manager. I’ve built my career on delivering exceptional service and building high-performing support teams across industries like telecommunications, cable TV, trade services (cleaning, plumbing, HVAC), financial services, SaaS, and e-commerce—including working as a Senior Manager for a thriving Amazon business.
I’m highly skilled in both people leadership and hands-on support operations, with deep experience using tools like Zendesk, RingCentral, Freshdesk, Salesforce, Google Suite, Microsoft Office, and team collaboration platforms such as Slack and Skype. Whether driving results through remote team management or streamlining multi-channel support systems, I bring clarity, structure, and relentless customer focus to every role.
Known for calm under pressure, a solutions-first mindset, and the ability to bridge customers, teams, and business goals, I don’t just solve problems—I build systems that prevent them.