Overview
Looking for any work (8 hours/day)
at $2.66/hour ($512.00/month)
Bachelor's degree
Last Active
May 6th, 2026 (36 days ago)
Member Since
May 14th, 2020
Profile Description
I am an IT Support Specialist with experience providing both onsite and remote technical assistance in enterprise environments. I have supported over 900 users, resolving hardware, software, and network issues while ensuring minimal downtime and smooth operations.
My expertise includes troubleshooting Microsoft 365 applications at the end-user level, managing support tickets through ITSM platforms, and delivering remote desktop support via Zoho Assist. I am skilled in workstation deployment, endpoint compliance, VPN configuration, and Active Directory administration.
With CCNA-level networking knowledge, I have implemented VLAN configurations, switch port conversions, and network troubleshooting to support infrastructure changes and security policies. I thrive in fast-paced environments, collaborating with global teams during outage bridge calls to ensure rapid incident resolution.
I am passionate about solving problems, improving IT processes, and enabling users to stay productive through reliable technical support.
Top Skills
Customer Support » Chat Support
Experience: Less than 6 months
Customer Support » Technical Support
Experience: 2 - 5 years
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Other Skills
Audio Editing » Adobe Audition Cc
Experience: 2 - 5 years
Customer Support » Email Support
Experience: Less than 6 months
Customer Support » IT
Experience: Less than 6 months
Software » Network Administration » Network Troubleshooting
Experience: Less than 6 months
Video Editing » Film Editing
Experience: 2 - 5 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Basic Information
- Age
- 28
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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