Shopify Dropshipping Expert and Dispute/Chargeback Manager

I’ve been managing Shopify dropshipping stores for nearly 10 years, developing deep expertise in the entire process — from product listing and store setup to customer support, order fulfillment and backend operations.

Been handling daily operation for a shopify store for 5 years. Majority of my tasks is handling, customer support, order processing, product listing, communication with supplier, managing reviews, store promo and other store management.

While handling customer support, I was also responsible for managing PayPal disputes and chargebacks filed through payment processors like Airwallex, stripe, shopify payments, and others. I would investigate each case thoroughly, gather compelling evidence, and build strong submissions to maximize our chances of winning disputes.

Before stepping into an Operations Manager role, I spent several years handling customer support. While managing a Shopify store, one of my main responsibilities was overseeing chat & email support. I am highly proficient with platforms like Shopify Inbox, Tawk.to, and Freshdesk.

Managing a Shopify store also involves product research — staying updated on market trends and identifying products that have strong selling potential.

As a Virtual Assistant, I have developed strong skills in accurately organizing, inputting, and managing data across various platforms. My tasks have included data entry, database updates, file management, and ensuring all information remains accurate, up-to-date, and properly categorized to support smooth and efficient business operations.