Experienced Customer Service and Healthcare Support professional with over nine years in the BPO industry, including five years as a Customer Service Advocate and more than four years in leadership roles. HIPAA-certified and detail-oriented, with strong expertise in claims processing, prior authorization, eligibility and benefits verification, and provider support within the US healthcare system. Known for excellent communication, problem-solving, and team leadership skills, with a proven track record of delivering quality service and driving performance. Currently seeking a work-from-home opportunity where I can contribute my expertise while continuing to grow professionally.
Experience: 5 - 10 years
Provided support to patients and providers regarding insurance benefits, claims status, and billing inquiries within the U.S. healthcare system. Interpreted EOBs, assisted with claims and appeals, and ensured HIPAA compliance while handling patient information. Documented cases and delivered clear, professional assistance to resolve concerns efficiently.
Experience: 5 - 10 years
Handled medical claims processing by reviewing, verifying, and assisting with insurance claims within the U.S. healthcare system. Interpreted EOBs, supported claims and appeals follow-ups, and ensured accurate documentation while maintaining HIPAA compliance. Assisted patients and providers with billing and claim-related inquiries.
Experience: 5 - 10 years
Review patient's records and provider's notes to support billing, claims submission, and compliance with U.S. healthcare regulations.
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