Multi-tasker Virtual Agent

- Handles Customer Complaints - Handles Customer related issues with the products - Process customer order

-Process customer orders -Cater Customer Complaints -Resolve Customer's issue with products and services -Handle Social Media -Handles Fraudulent payments -Handles Chargebacks

-handles Chargebacks for Airline Ticket bookings -Handles Chargebacks for Hotel and Tour bookings -Contact clients through phone and email. -Decides whether booking is to be cancelled, hold, or retained. -Analyze potential Fraud by making a comparison with the booking and the actual information of the customer provided and their credit card used. -Contact banks through phone or email for possible resolution.

-Assist clients in setting up their Website to the system -Resolves client tool incompatibility with the system -Helps with the integration process

-Created Product Knowledge Q&A based on the Frequently Asked Questions compiled on emails -Created Video Tutorials for the newly released product software -Maintained and updated Product knowledge section of every product released -Created Video tutorials for customer service associate use

- Assist customer by answering their phone calls and emails. - Arrange customer preferred booking - Help customer process their Schedule change - Help and arrange customer on their Airline Schedule changes - Book and issue an airline ticket for the customer -Contact airlines for customer accommodation for another flight schedule

-Process customer orders -Cater Customer Complaints -Resolve Customer's issue with products and services -Handle Social Media -Handles Fraudulent payments -Handles Chargebacks