EA | Team Leader | Customer Service Representative | Appointment Setter | Lead G

Overview

Looking for full-time work (8 hours/day)

at $3.77/hour ($727.26/month)

Associates degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

February 12th, 2020

Profile Description

Hi! I am Rey.

Are you looking for a reliable Virtual Assistant and Customer Support Specialist who can quickly adapt to your business processes and help manage customer interactions, administrative tasks, and daily operations efficiently?

I bring 8+ years of experience in customer service and leadership, along with 2+ years of remote work experience supporting industries such as HVAC, construction, and investment banking. I have handled 80–120+ customer interactions daily through email, chat, and phone while maintaining high-quality service and meeting SLA requirements.

As an experienced Virtual Assistant and Customer Support Specialist, I offer:

• Customer service through email, chat, and phone support
• Virtual assistance and executive administrative support
• Lead generation and appointment setting
• CRM management (Zendesk, Salesforce, ServiceTitan, Bliss, and other platforms)
• Calendar, email, and spreadsheet management
• Data entry and accurate documentation
• Issue resolution and customer retention
• Strong attention to detail and excellent time management
• Team leadership and people management experience

I also spent 4 years as a Team Leader after being promoted from Customer Service Representative and Subject Matter Expert. In that role, I coached and managed teams, monitored performance, and ensured operational goals were consistently achieved.

My focus is simple: to provide efficient support, improve customer satisfaction, streamline operations, and help businesses grow through reliable and professional service.

If you're looking for a dependable, detail-oriented professional who can thrive in a fast-paced environment and become a valuable part of your team, I'm ready to help.

I'm available for both short-term and long-term projects and can be reached via email, message or live call, with a prompt response time.

Have a great day!

Looking forward to working with you.

God bless! 

-Rey