IT analyst

As an Application Support Specialist, I served as the escalation point for critical incidents and technical support for back-office systems directly impacting B2B retail fuel operations, ensuring timely resolution and reduced service delays. I provided technical expertise by conducting system update testing to validate stability and functionality, which significantly contributed to smoother rollouts and reduced post-deployment errors. Furthermore, I ensured system security and compliance by collaborating closely with Information Risk Management and strengthened team capabilities by completing advanced system training and providing coaching to new analysts, accelerating their onboarding and improving overall team knowledge.

As a Software License Management Analyst, I was responsible for ensuring corporate software license compliance and audit readiness across the organization by maintaining accurate governance and inventory processes within ServiceNow and Flexera. My key achievement involved designing and deploying a Power BI dashboard integrated with FlexeraOne to provide application owners with data-driven insights into license utilization and renewal forecasting. I successfully managed vendor relationships, coordinated license true-ups and renewals to optimize usage and deliver cost-effective IT Asset Management (ITAM) strategies, while also supporting major organizational projects, including the transition between CRM tools through essential process documentation and peer training.