I have been in the outsourcing industry for over 14 years and have had the opportunity of working with the best (and worst) in the business, as well as dealing with American clients. I have been in a supervisory role which allowed me to easily adapt to working with different personalities and deal with challenges systematically along a process. As a supervisor, I handled a team of 10 - 20 agents, and together we strive to hit key metrics set by the company. One of our metrics is upselling, so a sales pitch and a bit of persuasion are required. My task would include creating reports, ensuring quality calls, root cause analysis, coaching, and keeping staff motivated. After my stint in the outsourcing industry, I have done administrative and marketing work locally using a South East Asian-centric platform, Lazada. In Lazada, I upload the products, make sure we have enough inventory, and contact the supplier when more inventory is needed. I pick and pack the orders and get them scheduled for pick up when ready.

I worked for a year as a Financial Planning Assistant/Virtual Assistant for an Australian Firm. I help prepare forms to sign, and documents for Plan Presentations using PDF and Google Drive.

I worked for almost 4 years as a Credit Repair Specialist. We help clients to increase credit scores by sending dispute letters.

I've also done freelance work as a social media manager and article writer.
I am very committed to what I do and I am fascinated by learning something new.

Hi! I’m Me kiah, a graphic designer and content creator with a strong eye for detail and a focus on clean, consistent visuals. I have hands-on experience in real estate photo retouching, color correction, and image editing using Adobe Photoshop, making sure every image meets high visual standards.

Alongside design, I write for both a food blog and a travel blog, where I create content that’s clear, engaging, and aligned with each brand’s voice. I also manage social media, combining visuals and writing to keep content cohesive across platforms.

I’m reliable, organized, and comfortable working independently. Whether it’s editing images, creating graphics, or writing content, I focus on producing work that looks polished and feels intentional.

My speciality is writing articles of any topic

Video Editor | Short-Form Content Creator

I specialize in creating high-retention content optimized for TikTok, Instagram Reels, YouTube Shorts, and Facebook .I help content creators, brands, and businesses turn raw footage into engaging short-form videos that capture attention and keep viewers watching.

Through strong hooks, strategic pacing, captions, transitions, storytelling, and audience-focused editing, I transform long-form and raw content into scroll-stopping videos designed to increase engagement and reach. I focus on understanding what keeps viewers watching and applying editing techniques that make content both entertaining and effective.

I'm passionate about combining creativity, storytelling, and attention to detail to create videos that connect with audiences and help creators grow their online presence.

Projects I've worked on include:
• Short-form content for social media creators
• Educational and motivational videos
• Lifestyle and personal brand content

Available for freelance and long-term collaborations.

September 2020-April 2026
Business Development Associate (Virtual360)

-handles research and identify new business opportunities for the company.
Also build and maintain the relationships with customers.

-also handled appointment setting and lead generation for potential customers.

-handled accounts like Insightsoftware and Vupico (Software companies).

August 2024-September 2025
General Admin-Part Time (Ptaufiq Photography)

-email management and marketing

-arrange calendar and schedules for the team.

-coordinate with the team including clients and photo/video team.

-answer inquiries/customer service,


May 2018-December 2021
Events Coordinator (Treasurebox Events)

-handles events likes weddings, baptisms, birthday, corporate parties.
-ensures that all suppliers can deliver all the needed requirements as agreed in the contract.
-making sure that clients can have a stress-free event and ensure that they will be able to cherish that memorable event in their lives.


June 2017- September 2020
Senior Customer Service Representative (IQOR Philippines)

-handles billing, technical support and sales inquiries for the Canadian Market. Keeping up with the monthly metrics and quota as required by the account/campaign.


April 2015-June 2017
Senior Sales Representative (STARTEK Philippines)

-takes in sales inquiries and close sales according to the customers needs, doing outbound calls when necessary. Responsible in generating sales for all LOBs (cable, internet and phone), making sure that it keeps up with required metrics for the company and according to the client’s standards.

October 2014-March 2015
Freight Broker Agent (The MangoTree Solutions)

-Answers inbound calls and doing outbound calls to drivers, company owners and managers. Generated list of companies as possible customers and reaching their point of contact. Moved loads and dispatch trucks.

June 2013-October 2014
Technical Support Representative (Convergys Philippines)

-responsible in handling billing and technical support for cable, internet and phone. Keeping up with metrics required by the company every month and make sure that customers are always satisfied with service.


January 2013-April 2013
Investment Specialist (Megaworld Global Estate Inc.)

-responsible for selling residential property. Involves marketing the properties of the company and dealing with clients’ queries. Makes sure that the quotas are reached monthly.

March 2012 –Present
Part Time Writer (Project based)

-creates and write articles 300-1000 words each on various topics which includes software, law firms, machineries, toys, real estate and a whole lot more. This is per project assignment.

February 15, 2011-February 15, 2012
Nurse-Department of Health (RNHEALS project)

- Served as a Community health nurse for 6 months, helped out patients in their queries, admitted patients for consultation, done prenatal care, giving of vaccinations, medications and assisting in deliveries. Also, for 6 months I did a variety of work in the hospital. Mostly assigned in the Emergency room wherein I attended to a number of patients with various cases. Giving the first line of treatment to them


January 2008 - January 2009; May 2009 - February 2010

Telemarketer (Callbox Inc.)
-called out prospects, selling them software and ERP systems. Setting up of appointments and scheduling prospects to attend seminars as well as webinars. Also confirmed appointments, following up on them; getting as much information I can have then putting all of these data on our system

August 2010- October 2011

Virtual Assistant/Project Manager
(Private company) cannot be disclosed

- I am in charge of promoting the website that we have. Following up on clients, scheduling and overseeing the overall company operations. Organization and administration as well.

July 2009 –March 2011
Part Time Article Writer/Promoter
Jetnee LLC

- wrote articles for the purpose of promotion and submission in article directories

March 2010- May 2011

Part time SEO Content Writer
WDT Media

- wrote articles mainly on the topic of Internet marketing.
-
January 2009 – June 2009

Nurse Volunteer
Iloilo Mission Hospital

- Training ground for my nursing career, Volunteer work at the same time a learning experience.

*references are available upon request

Article writing, bookkeeper, QuickBooks, graphic design, Photoshop, data entry, social media, SEO,

I'm all about storytelling and getting better at it every day. With a knack for communication and a hunger for growth, I'm up for any challenge. Armed with a teaching degree in English, I've got a good grip on language. Let's team up and dive into the world of writing, exploring creativity and self-expression along the way!

I've done bit of article writing. I also work also a bit on word press and click funnels. I know also had skills in MS Office softwares. But i took up some degree on accounting.

Article Writing

Data Entry

Virtual Assistance

Transcription

Research

Know-Your-Customer

Customer Service

I have a wide variety of skills in Sales and Marketing, Administrative & Executive Assistance, and Social Media Management. These skills increased my personal client retention rate by more than 45% in a year and enabled the team to deliver 100% of our projects by the original deadline. I am passionate about my work. I’m not comfortable with settling, and I’m always looking for an opportunity to do better and achieve greatness. I love what I do, I have a steady source of motivation that drives me to do my best.

I am results-oriented, constantly checking in to determine how close or how far away we are and what it will take to make it happen. I find this pressure inspiring and a great motivator.

SKILLS:
> I did outbound calling for business-to-business and business-to-consumer projects.
> Updated CRM.
> Scheduled appointments for the business.
> Admin Assistant tasks.
> Transaction coordinator tasks.
> Social Media Management.
> Made some scripts for outbound calling.
> Maintained a good relationship with the team.
> Did files in excel, Word documents, and power points.

TOOLS:> Claude AI> ChatGPT AI> Perplexity AI> Gemini AI> NoyeBookLM AI> MSCopilot AI> Pictory AI> CapCut> Freshdesk> Quickbooks> Properties Comparables> and Skip Tracing> Lead Generation> Buyer's List> Google Drive> Mailchimp> Better Proposals> Google Calendar> Google My Business> MS Office Word> Excel> and PowerPoint> Word Press blog> Press release posts
CRMs like> Vicidial> Podio> Sales Dialers> Five9> Salesforce> Contactout> Realeflow> Zoho> Roor> Investorlift> Constant Contact> Hubspot> Streak CRM> Hubstaff
Dialers like> Ring Central> Zoiper> CallRail> X-Lite> Zoom> Smrt Phone> Nextiva
VPNs like Hola, Zenmate, Cyberghost and many more.
Applications like> Slack> Amazon Workspace> Freshdesk> Carrot> DocuSign> Trello> Monday.com > Thatsthem> US Phonebook> Webmail> Zillow> Homeme try> Canva> Spotify> Amazon> Adobe Photoshop> Fotor> Inshot> Pixabay> Biteable> GTMetrix> SemRush
Social Media platforms like> Facebook > Instagram> Twitter > LinkedIn> Youtube> TikTok, etc.
Accounts Handled:

Business to Consumer Accounts
- Adult Day Center services
- HVAC
- Local Newspaper
-Law Firm
-Accounting Firm
-Non-Profit Organizations
-E-Commerce Business
- Lawn Service
- FOREX Trading
- Payday Loans
- Credit Card Acquisition
- Credit Card for Disabled and Retired Individual
- Accident Protection Coverage
- Debt Consolidation
- Discount Card
- Solar Government Grant
- Insulation Government Grant
- Litigation Funding – Alternative Investment
- Home Loans
- Personal Insurance
- Optical Check-up & Treatment Service
- Election Survey
- Mortgage & Investment Reviews
- Cold Cuts Food Delivery
- Credit Counseling Service
- Water Tanks Provision

Business to Business Accounts
-Chase bank
-Law Firm
-Accounting Firm
-SBC telecom
-SEO Company
- Web Designing
- Telecommunications
- Voluntary Health Insurance
- Merchants loan
- Translation services
- Tab Board Members
- Batteries and Light Supplies
- Bookkeeping and Payroll Service
- Event Seminar Invitations
- Recycling Service
- ERP software Service
- Software Developer Service
- Advertising Service
- Counseling Course Application Online
- Employees Seminar

Accounting, Financial Statements, Virtual Assistant, Email Support, Article Writer, Photoshop Editor, Wordpress (basic), Lightroom(basic), Premier Pro (basic)

Writing is indeed my passion. Even before I started with my journalism career as an article and content writer, I already wrote some short articles specifically about relationships, family and even the status quo of the society I am into. Having a degree in Bachelor of Arts major in Political Science, I continued to pursue excellency in writing through having jobs related to the above mentioned career. I worked as a proofreader, a food and arts reviewer, and even a blogger. I admit that I am that far from being expert when it comes to writing but the passion that I have within me motivates me to strive harder in pursuing this dream. Also, during my vacant days, I work as a part-time employee. I do ghosting writer in small companies. With much desire, I hope and pray that I will be hired. I will assure a hundred percent dedication to my work assignments regardless of the working date and time required.

Hi! I'm a published romance author with experience writing 27+ chapters.

I specialize in:
- Article Writing: Lifestyle, Relationships, Pop Culture
- Blog Posts: 800-1000 words, SEO-friendly, 24hr turnaround
- Creative Writing: Engaging hooks and storytelling

Fast, reliable, and deadline-oriented. Portfolio sample available.

Hello! I?m Mark Joseph De Leon, a content professional with a strong background in writing, editing, and WordPress management. Over the years, I?ve worked on a wide range of digital projects that required both creativity and technical know-how, allowing me to support brands and teams in building clear, effective, and engaging online content.

My work as a content writer focuses on producing well-researched, easy-to-read material that speaks directly to its intended audience. I?m comfortable adapting my tone and style depending on the platform or purpose, whether it?s blog content, web pages, or marketing copy. I also bring solid editing and proofreading skills to the table, making sure every piece of content is clean, accurate, and professionally presented.

On the technical side, I have hands-on experience managing WordPress websites, including publishing and formatting content, maintaining site structure, and ensuring smooth day-to-day operations. I?m knowledgeable in SEO best practices and apply them through thoughtful keyword usage, on-page optimization, and content improvements that support stronger search visibility.

I also assist with social media and performance tracking, helping organize content schedules and review basic analytics to understand what?s working and where improvements can be made. Clear communication and collaboration are important to me, and I enjoy working closely with clients and teammates to align content with overall goals.

With a combination of writing expertise, technical skills, and a detail-oriented mindset, I aim to deliver reliable, high-quality work. I?m passionate about helping projects move forward through strong content, smart organization, and consistent execution.

I have many years of article/content writing experience and around two years of Youtube scriptwriting (movie recap/summary) experience. I've taken the IELTS (International English Language Testing System) Academic Type Exam and had an overall score of 8.0 out of 9.0.

I have also done other tasks such as blog commenting, Web 2.0 posting, writing product reviews, article directory submissions, article spinning, keyword researching, and a little product research/marketing. I am not picky with the topics I write about and I always ensure that I deliver top quality content for any topic that I write about. However, if there are topics I really excel in, it would be health and wellness, dating, and gaming.

As a writer, I always work with everything that I have. I am very resourceful, innovative, and most important of all, I also have a keen sense of detail. These traits I believe, are crucial for article/content writing. I am proficient in using MS Office applications like MS Word and Excel. I am also quite knowledgeable with Web 2.0 properties such as Worpress, Blogger, Weebly, etc.

I am very capable of working under pressure and require minimum supervision with any task that is given to me. I also have a bit of knowledge on how to use the article spinning software Rapid Re-writer.