Senior VA | Professional Administrative & Customer Service E

I have experience using CRM systems to handle customer support tasks, from creating and managing cases to resolving customer concerns efficiently and professionally. I am skilled in responding to inquiries, providing timely updates, and ensuring customer satisfaction through clear communication and problem-solving.

Experienced in handling administrative and data processing tasks with accuracy, organization, and attention to detail.

I have worked for over 10 years and have always been attentive to detail to provide high-quality work output.

Experienced in using Zendesk with admin access, creating and managing macros, organizing ticket views, and generating agent and ticket reports.

Experienced in handling discount codes, order management, gift cards, and customer disputes through Shopify.

Experienced in analyzing data, identifying trends, and generating accurate reports to support business decisions and improve workflow efficiency.

Experienced in conducting research and finding reliable information even when resources or instructions are limited. Resourceful in exploring different sources, asking the right questions, and going beyond assigned responsibilities to ensure tasks are completed efficiently and accurately.

Experienced in handling Amazon customer support tasks, including order management, email management, and creating customer orders while ensuring timely and professional assistance.

Experienced in helping build AI bot through Zendesk Agentic AI for company website to handle and respond to basic customer inquiries efficiently.

Basic experience in creating simple graphics and visual content for social media, presentations, and other business needs.

Basic experience in monitoring social media platforms, responding to comments and messages, and maintaining positive community engagement.