Customer Service and Admin support VA

Handled multiple customer inquiries simultaneously through live chat, managing dual conversations while maintaining accuracy and professionalism. Resolved customer concerns in real time, documented interactions, and ensured timely responses. Demonstrated strong multitasking skills by navigating systems, updating records, and providing efficient support without compromising service quality.

Utilized ChatGPT to support daily tasks such as drafting emails, generating content, and improving written communication. Assisted in research, idea generation, and streamlining workflows to enhance productivity and efficiency.

Utilized Salesforce to manage and update customer records, ensuring accurate and organized data entry. Assisted in tracking client interactions, monitoring leads, and updating case statuses to support team operations. Generated basic reports to help analyze customer data and improve workflow efficiency. Maintained data integrity by regularly reviewing and cleaning records.

Used Zendesk to manage and respond to customer inquiries through tickets, ensuring timely and accurate resolutions. Handled multiple support requests daily, updated ticket statuses, and maintained detailed records of customer interactions. Assisted in prioritizing urgent concerns and collaborated with team members to improve response time and customer satisfaction.

Proficient in using Google Workspace for daily administrative and communication tasks. Utilized tools such as Docs, Sheets, and Drive to create, organize, and manage documents and data efficiently. Collaborated with team members in real time, maintained file organization, and ensured smooth workflow through effective use of shared resources.