Customer Support & Operations Specialist with nearly 10 years of experience supporting global clients in e-commerce, technology, and financial services, including roles at London Stock Exchange Group and Shopee. Experienced in high-volume
Known for taking ownership beyond ticket resolution by improving workflows, strengthening cross-functional coordination, and delivering consistent service quality in fast-paced remote environments. Analytical, detail-oriented, and committed to driving operational efficiency and scalable support systems.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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