Mariecris

Customer Service Representative|E-commerce VA| Insurance VA | Back Office Supp

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.15/hour ($800.00/month)

Associates degree

Last Active

June 29th, 2026 (14 days ago)

Member Since

July 31st, 2019

Profile Description

I am a highly accomplished Customer Service Representative with 9 years of experience in e-commerce, omnichannel support, and back-office operations. Skilled in handling high-volume inquiries via email, chat, and phone, I specialize in order and payment management, refunds, chargebacks, and process optimization. I excel at creating SOPs, resolving complex issues, and ensuring SLA compliance while maintaining a professional and empathetic tone.

Proficient in tools such as Zendesk, Freshdesk, Gorgias, Salesforce, Shopify, ClickUp, and Google Workspace, I bring efficiency, accuracy, and strong problem-solving skills to every task. My expertise in workflow management and customer care consistently drives customer loyalty and operational excellence.

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Ecommerce

Experience: 2 - 5 years

For the past two years, I've been serving as a Customer Service Associate at an e-commerce enabler company. My primary responsibility revolves around responding to customer inquiries and generating tickets based on chat interactions. This includes engaging with social media comments and promptly replying to customer emails. I diligently ensure that all queries are addressed comprehensively, striving to deliver top-notch customer service at every interaction.

Customer Support » Back Office Support

Experience: 2 - 5 years

Other Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Google Suite

Experience: 2 - 5 years

Video Editing

Customer Support » Technical Support

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Administrative Support

Experience: 1 - 2 years

Basic Information

Age: 37

Gender: Female

Website: Sign Up with Pro Account to View

Address: Gapan, Nueva Ecija

Tests Taken: IQ
Score: 125: DISC
Dominance: 33
Influence: 30
Steadiness: 23
Compliance: 14: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”