STR Operations & Customer Support VA | Airbnb Guest Support | Admin & Workflow M

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 22nd, 2026 (2 days ago)

Member Since

July 8th, 2019

Profile Description

If guest messages are piling up, operations are getting messy, or important follow-ups keep getting missed, you don’t need another generic VA, you need someone who can keep things organized, responsive, and running smoothly behind the scenes.

That’s where I come in.

I help Airbnb hosts and growing businesses manage guest communication, operations support, workflow coordination, and day-to-day admin tasks in fast-paced remote environments.

With 6 years of experience in customer support, STR operations, and quality assurance, I understand how important fast response times, clear communication, and reliable systems are to both guest experience and business growth.

I’ve worked in high-volume environments where delays and poor communication directly affect reviews, operations, and customer satisfaction. Because of that, I focus on staying proactive, organized, and solving problems before they escalate.

Here’s how I can support your business:
* Guest messaging and communication
* Booking coordination and follow-ups
* Handling guest concerns and escalations
* Inbox management and response tracking
* SOP implementation and workflow organization
* Task coordination and reporting
* Google Sheets tracking and documentation
* Email and chat support
* CRM updates and documentation
* Fast and professional response handling

Tools I use:
Google Workspace, Notion, ClickUp, Trello, HubSpot, Salesforce, Intercom, Slack, Zoom, Loom, Canva, Adobe Photoshop, ChatGPT, Claude, Gemini, HearAi, and Vercel AI.

Why clients enjoy working with me:
* Fast and professional communication
* Organized and detail-oriented
* Reliable with follow-ups and operations support
* Able to work independently with minimal supervision
* Calm under pressure in fast-paced environments

If you need someone dependable who communicates well, stays organized, and keeps things moving without constant supervision, I’d love to support your business.