IT Support Analyst/Customer Service /Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 5th, 2026 (8 days ago)

Member Since

June 4th, 2019

Profile Description

Seeking dependable support to elevate service quality and boost efficiency?
This is how I can support you:
? Provide live chat, ticket, and email support using CRM tools like ServiceNow, Zendesk and other similar tools.
? Address client inquiries, issues, and escalations in a professional manner.
? Provide prompt and efficient troubleshooting for software and product concerns.
? Maintain adherence to service level agreements while driving high customer satisfaction (CSAT).
? Deliver clear, step-by-step technical support to ensure a smooth user experience.
? Work closely with internal teams to enhance workflows and customer experience.
Tools & Expertise:
? Support Tools: ServiceNow, Outlook, MS365 products, Oracle, JDE, Azure, Active Directory, Global
Directory, PowerShell, Epic, Splunk
? Communication Tools: Slack, ---------- , Zoom, MS Teams ,Trello, WeCom, Webex, WhatsApp Business.
? Tech Remote Tools: TeamViewer
? SSO & Multi-Auth Tools: Okta
Why I am the right fit for you?
? Customer-Centric & Empathetic: I prioritize understanding customer needs and deliver thoughtful, solution-driven responses to ensure satisfaction.
? Adaptable and Quick Learner: I quickly adapt to new tools, platforms, and evolving customer service processes to provide seamless support.
? Patient and Attentive : I approach every interaction with patience, especially with non-tech-savvy users, ensuring they feel heard and supported.
? Efficient and Result-Driven : I aim to improve response times, manage customer queries efficiently, and enhance the overall customer experience.
? Feel free to drop me a personal me.
Looking forward to chatting soon!
Best,
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