Executive Virtual Assistant/Virtual Assistant

As a professional appointment setter. It's not only essential but it's imperative to have the proper knowledge and skill to identify viable customers/clients from a company’s target market. Being an effective appointment setter, one must know how to conduct research to qualify leads using preset criteria. To generate and qualify leads, appointment setters must have the active listening skills during cold calls. Utilize these moments as opportunities to understand their prospects and find solutions to their pain points. Booking qualified meetings, demos, or consultations for Account Executives (AEs) or Sales Executives would be an ease and it's what I practice. Proactively and professinally reaching out to potential clients (prospects) through outbound calls, emails, explaining products/services, assessing interest then book and schedule meetings. Once you generate qualified leads then you can manage calendars and schedule appointments with clients or prospects. Send out meeting invitations and reminders. Coordinate with other parties involved in the meeting such as other agents, title companies, etc.

Conducting high-volume outbound cold calls for Qualified Lead Generation to identify and qualify new business opportunities, generating high percentage increase in qualified leads. Surpassing consistently daily/weekly targets for calls made, conversations, and appointments set. Always building and maitaining great rapport, and ensured positive client/customer experiences by Explaining complex products/services profiviently and clearly. Core skills: Excellent Communication, Persuasion, Resilience, Active Listening, Objection Handling, Time Management, Self-Motivation. Years of experience in B2B/B2C environments, highly skilled in outbound prospecting, lead qualification, and appointment setting. Proven ability to exceed sales targets and utilize any form of CRM software to manage pipelines, consistently converting cold calls into qualified sales opportunities for Account Executives.

Extremely adaptive and effcient in problem solving. Not only as a traditional executive admin assistant but going above and beyond of what is expected of me. I also serve as a strategic partner to protect the Account Executive's time so he/she can focus on key goals. Providing high-level administrative support, managing complex schedules, handling communications (emails, calls, documents), coordinating travel, preparing reports/presentations, and acting as a liaison for Account Executives, with strong organization, discretion, communication, and high problem-solving skills to boost executive productivity and ensure smooth working operations. Basic CRM management, handle filing, data entry, expense reports, and maintain contact databases. Absolutely maintain a very strict confidentiality with sensitive information. Proactively supporting an Account Executives by anticipating their needs, streamline workflows, and handle light personal tasks. Excellent in communication and active listening skills both written and verbal. Organizing, time management, attention to key detail, effecient problem-solving, tech proficiency, discretion, adaptability and always learning new skills.

Collecting the most essential information according to clients/consumers. Not only to understand consumers' needs, desires, and how effective your product. Combining analytical abilities like data analysis, critical thinking, survey design, and competitive analysis with interpersonal skills. Involving excellent communication, empathy, and user interviewing with proper questions.

I'm a former SME and Assistant Supervisor. I have been in the call center industry for many years and admin task is my daily rhythm. I have handled thousands of calls in my work experience. The nature of my work experience has prepared me for new challenges. It involved a great deal of independent research, requiring initiative, self-motivation and a wide range of skills. Handling Nesters/Nesting agents, escalations, supervisor calls, end of day reports for my micro teams, analyzing micro teams’ performance on a daily basis, schedule coaching both skill and behavioral aspects per agent, contingency planning to exceed team score and performance.

Computer literacy and proficiency skills. Involving by use hardware and software to perform tasks, ranging from basic functions like email and internet research to advanced abilities in data analysis, data entry, basic graphic design, and cybersecurity, crucial for all modern jobs and encompassing tools like MS Office/Google Workspace, operating systems (Windows/macOS), communication apps (Slack/Zoom/Teams), and specialized Apps or software for various fields.

• Delivered personalized online English coaching to students of all levels, focusing on IELTS, TOEIC, and TOEFL preparation. • Specialized in accent training and public speaking to enhance communication skills for job interviews. • Engaged with a diverse group of Chinese professionals, tailoring lessons to meet individual needs and goals.

Identifying, qualifying, and nurturing potential customers (leads) to build a strong sales pipeline, using digital marketing research online (SEO, social media, ads), email, and cold calling to attract interest, then converting them into sales, all while managing data in a CRM and tracking KPI's. Researching prospects, creating outreach campaigns, assessing lead quality, and collaborating with all teams. Maitaining strong communication, research, and analytical skills.

Ability to manage large amounts of information efficiently. Strong attention to detail by accurately inputting, updating, and maintaining every single data in digital systems like CRM databases and spreadsheets, requiring speed, precision, data revew and proof reading to prevent inconsistencies, or omissions and make necessary corrections. Ability to handle private, sensitive and confidential information securely. Thoroughness in ensuring data integrity from start to finish.

Organizing, prioritizing, and responding to emails efficiently, encompassing tasks like filtering spam, creating folders, drafting replies, scheduling meetings, and maintaining an "inbox zero" for clients or executives, requiring strong organizational skills, attention to detail, and proficiency with email platforms (Outlook, Gmail) and tools to streamline communication and support productivity.

Information Gathering: Searching, locating, and extracting credible information from various sources. Data Collection & Analysis: Collecting data, and interpreting patterns/trends. Reporting & Communication: Preparing reports, presentations, articles, and papers to share findings with Account Executives. Project Management: Planning research, developing methodologies, managing timelines, and ensuring ethical standards. Data Management: Maintaining accurate databases, ensuring data security, and performing quality control. Critical Thinking & Problem-Solving: Analyzing data objectively, identifying issues, and drawing logical conclusions. Attention to Detail: Ensuring accuracy and following procedures meticulously. Communication: Effectively presenting complex information (written & verbal). Organization & Time Management: Planning, prioritizing, and managing multiple tasks. Technical Skills: Proficiency in relevant analysis software, databases, and search tools.

Proven experience in skip tracing, research, or real estate VA work with strong investigative and analytical skills to find elusive data. Pulling property lists from county records or specialized tools for motivated sellers (absentee owners, pre-foreclosure). Using online databases, public records, and other resources to find current contact info (phone, email, address) for owners. Cold calling and texting property owners to introduce services or inquire about selling. Accurately entering all findings and lead statuses into CRM or spreadsheets (Excel/Google Sheets). Working with acquisitions/sales teams to provide quality leads.

Basic transaction recording. Entering daily sales, expenses, receipts, and payments into the general ledger. Managing bills, processing invoices, issuing payments, and tracking customer payments. Preparing basic trial balances and cash flow reports. Maintaining organized, accurate, and up-to-date financial files.

Cut out mistakes, pauses, and unnecessary parts to tighten the video. Arranging clips in sequence on the timeline to build the story. Ensure precision in cuts, audio, and visual elements. Adjusting brightness, contrast, and saturation for consistent look. Format (like MP4) properly and settings for platforms like Tiktok, YouTube or Instagram.

Basic creation of visually appealing presentations and marketing materials for social media. Using templates in Canva, managing fonts/colors, basic photo/video trimming and adding text/effects. Saving in PDF format for review.