Sheila

Virtual Assistant|Team Lead Supervisor|CSR Email Support

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Overview

Looking for part-time work (6 hours/day)

at $9.09/hour ($1,200.01/month)

BS Nursing Graduate

Last Active

November 29th, 2024 (104 days ago)

Member Since

March 7th, 2012

Profile Description

I’m a dedicated Virtual Assistant/Customer service Representative. I’ve been in the customer service industry for the last 12 years.A few years ago I was working with Telco accounts in BPO call centers and then I moved to step up and was hired as a Team Leader/Supervisor for an online shopping website customer service help desk. I was actively involved in troubleshooting escalated customer issues, online accounts, warranty coverage, return merchandise authorization (RMA), return authorization, or return goods authorization. Emailing and calling the customer is the usual workaround.Managing a team of agents is a gratifying and challenging thing to do in a physical office setting. However, things took a turn for me during the start of COVID where I realized the beauty and opportunity of working remotely.As of now, I’m hoping to become a great virtual assistant/receptionist/customer service representative. I would love to be someone who contributes to my client’s company growth and success.Throughout my career thus far, I have found that placing a strong emphasis on teamwork, skills, communication, and a positive attitude often yields far better results than relying on technical knowledge alone.