Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
college
Last Active
June 27th, 2026 (today)
Member Since
April 13th, 2019
Profile Description
I am an experienced E-commerce Virtual Assistant specializing in customer support, backend operations, and order management. I help online stores maintain smooth daily operations by handling
I have hands-on experience supporting eCommerce brands using platforms such as TikTok Shop Seller Center and other online store systems. I also assist with
I coordinate with warehouses and couriers, monitor order fulfillment, and ensure customers receive timely and professional support. My goal is to reduce workload for business owners while improving customer satisfaction and operational efficiency.
I am detail-oriented, reliable, and experienced in handling high-volume support while maintaining accuracy and professionalism.
Top Skills
Utilized Zendesk to manage and respond to customer inquiries via email, ensuring timely and professional communication. Handled order-related concerns, including shipping updates, refunds, returns, cancellations, and general product inquiries. Maintained organized ticket queues, updated customer records, and ensured accurate documentation to support smooth backend operations and high customer satisfaction.
Other Skills
E-Commerce » Bigcommerce
Experience: 2 - 5 years
Managed daily operations within BigCommerce, including processing orders from entry to fulfillment, issuing refunds, amending orders, updating customer details, and ensuring accurate order records. Handled returns, cancellations, and payment-related concerns while coordinating with warehouse and logistics teams to maintain smooth order flow and customer satisfaction.
Customer Support » Customer Service » Gorgias
Experience: 2 - 5 years
Managed customer communications through Gorgias, handling end-to-end support including order inquiries, delivery follow-ups, refund requests, and dispute-related concerns. Maintained organized ticket workflows, applied tags and automation where necessary, and ensured timely, solution-focused responses to enhance customer experience and retention.
Marketing » Email Marketing
Experience: Less than 6 months
Customer Support » Social Media Moderation
Experience: Less than 6 months
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Maasin, Southern Leyte
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 29%
- Influence: 29%
- Steadiness: 33%
- Compliance: 9%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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