Julius

IT HELPDESK | MSP

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Overview

Looking for full-time work (12 hours/day)

at $8.47/hour ($2,454.53/month)

Bachelors degree

Last Active

July 1st, 2026 (19 days ago)

Member Since

March 29th, 2019

Profile Description

IT Helpdesk Specialist | M365 & Google Workspace Admin | Active Directory & MSP Tools

I am a dedicated IT Support Professional with over 5 years of experience delivering robust technical support and system administration in fast-paced environments. I specialize in managing identity and access, cloud productivity suites, and core MSP infrastructure to keep operations running seamlessly.

Key areas of expertise include:

Cloud Administration: Microsoft 365 Admin Center, Google Workspace Admin

Identity & Security: Active Directory, Duo Security (MFA)

MSP Tools & Infrastructure: Autotask PSA, Datto RMM/Backup

Communications: Phone System Administration

I pride myself on my sharp troubleshooting skills, efficient ticket management, and ability to translate complex technical issues into clear, user-friendly solutions. Whether provisioning users, securing endpoints, or optimizing workflows, I focus on maximizing uptime and data security.

Top Skills

Customer Support » Technical Support

Systems Administration » Windows Administrator

Experience: 1 - 2 years

Administered and maintained Windows operating systems across multiple environments, ensuring optimal performance, security, and reliability. Provided troubleshooting and support for software and system issues within the Windows environment, including installation, configuration, and patch management. Managed Active Directory (AD), including creating, modifying, and terminating user accounts, groups, and permissions to support organizational security policies. Oversaw user access management, password resets, and group policy administration to maintain compliance and efficiency. Performed system monitoring, updates, and backups to safeguard data integrity and minimize downtime. Collaborated with IT teams to implement and enforce security measures, network policies, and best practices for system administration. Delivered end-user support and training to improve productivity and resolve technical issues quickly.

Customer Support » Helpdesk Support

Experience: Less than 6 months

Delivered remote and onsite technical support to multiple clients across diverse industries, ensuring quick resolution of IT issues. Handled tier 1 and tier 2 support requests, including troubleshooting hardware, software, network connectivity, and user access problems. Supported Microsoft 365/Office 365 environments, including email setup, Teams, SharePoint, and OneDrive troubleshooting. Managed Windows and macOS endpoints, performing installations, updates, antivirus management, and performance tuning. Resolved Active Directory and Exchange issues: password resets, account creation/termination, mailbox management, and permissions. Assisted with printer, VoIP, VPN, and remote access support, ensuring minimal downtime for clients. Documented tickets, resolutions, and client environments using the MSP’s RMM (Remote Monitoring and Management) and ticketing system. Collaborated with senior engineers for escalations and contributed to process improvement by identifying recurring issues. Provided exceptional customer service, maintaining a professional and supportive approach while working with end-users of varying technical skills.