Social Media M ---------- ger / IT support

- Creating brand content, Scheduling Social Media posts, Proofreading, and Monitoring social media engagement. - Updating all marketing designs for Facebook, X, Instagram, Tiktok, Google Business, Youtube, Gmail, Viber, WhatsApp, and company-owned platforms i.e. Admin Merchant, Store Merchant & Website - Posting ads for branches on FB Groups to boost store sales. - Creating & updating design related to commissary needs. (Flyers, Paper Cover, Calendar, and store signages)

Assisting customer transactions on all social media platforms Facebook, X, Instagram, Tiktok, Google Business, Youtube, Gmail, Viber, WhatsApp, and company-owned webmail.

- Maintaining record RMS user. (creating new user & deactivation of old user) - Creating, Designing, Maintaining, and enhancing Google Data Studio or Looker Studio reports. - Monitoring all feedback, comments, and complaints on all social media platforms including forms and merchant reviews. - Fixing customer complaints and engaging also to store for the fastest resolution. - Creating a monthly summary report for the reconciliation of online sales.

- Performing customer service and technical support tasks, relaying information and instructions to client customers, excellence in customer satisfaction, severe experience in beating pressure, requirements, objectives, metrics, compliances, and being a team player in a group environment

- Maintenance and enhancement of company online forms, Inboxer powered by Xerochat for chatbot, social media web platform same as Facebook for company employees use only, and other web applications. - Maintenance and support of cloud hosting i.e. including coordination with Hostinger, and a2hosting via email. - Maintenance and enhancement of online order web application including mobile app. - Maintenance and enhancement of RMS sales & POS web application that holds 34 branches including commissary

-Creating documents, presentations and other reports.

Procurement, troubleshooting, repairing, and maintenance of laptop/desktop computers including printers & mobile phones.

Create, curate, and post content on web and social media channels

- Monitoring all feedback, comments, and complaints on all social media platforms including forms and merchant reviews.