Social Media Manager & eCommerce Customer Support Specialist

Overview

Looking for full-time work (8 hours/day)

at $1.88/hour ($363.65/month)

Associate Degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

March 3rd, 2019

Profile Description

eCommerce: ----------
Social media manager: ----------

Need a reliable professional to grow your social media presence and deliver exceptional customer support?

You’ve found the right person!

Hi, I’m Ren, a versatile and results-driven Virtual Assistant with hands-on experience in Social Media Management and Customer Service. I help businesses strengthen their online presence, engage their audience, and provide outstanding customer experiences that build trust and loyalty.

Social Media Management - I can help build and manage your brand’s social media presence while creating content that attracts attention and drives engagement.

Content already ready and only needs someone to schedule uploads and monitor posts? I can surely do that too!

Here’s what I can do:

*Create eye-catching graphics and social media content from scratch
*Schedule, manage, and monitor posts
*Edit short-form and long-form videos
*Write compelling captions and engaging content descriptions
*Stay updated on social media trends and apply them strategically
*Provide performance insights and data-backed recommendations

Customer Service & Support - with 3+ years of experience supporting e-commerce brands and service-based businesses, I know how to deliver professional, efficient, and customer-focused support.

My expertise includes:

*Managing customer emails, inquiries, refunds, and complaints
*Processing order tracking, refunds, reshipments, and status updates
*Assisting customers with account-related issues
*Handling disputes and chargebacks professionally
*Organizing inboxes and ensuring timely resolution of customer concerns
*Maintaining a positive customer experience through clear and effective communication

Why Choose Me?

*Fast and professional response times, enhanced by AI-assisted workflows
*Proven ability to reduce backlogs and improve customer satisfaction
*Strong organizational skills that streamline processes and improve efficiency
*Detail-oriented, creative, proactive, and solution-focused
*Reliable team player who works effectively with minimal supervision
*Quick learner who adapts easily to new tools, systems, and business needs

I am committed to delivering accurate, timely, and high-quality work that aligns with your business goals. Whether you need someone to manage your social media, support your customers, or handle both, I’m ready to help your business grow and operate more efficiently.

Let’s connect and discuss how I can add value to your team.