• Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, hardware and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.
• Installing, modifying and configuring computer software, operating systems and applications.
• General knowledge of all items: Active Directory support, Microsoft Exchange server, Printer Support, Remote Desktop
• Support, VPN , MAC OS, Windows OS, internal and external user communication; tracking users issues through SNOW ticketing system.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.