To find a challenging position to meet my competences, capabilities, skills, edu

- Helping customers through chat, email, or Google Meet. - Discovering and repairing issues in apps or services, and then informing the appropriate department.

Attention to details, 50 word per minute and reliable

Contacting Customers Regarding Outstanding Balances – Make outbound calls or respond to inbound calls/emails to remind customers of overdue accounts, payment due dates, and settlement options. Negotiating Payment Arrangements – Work with customers to set up suitable payment plans, settlements, or repayment schedules while adhering to company policies and compliance regulations. Maintaining Accurate Records – Update CRM systems with call notes, payment commitments, account statuses, and follow-ups to ensure accurate documentation and reporting. Ensuring Compliance and Professionalism – Follow FDCPA (Fair Debt Collection Practices Act) and other regulatory guidelines, maintaining professionalism, empathy, and respect when dealing with sensitive financial matters. Achieving Collection Targets and Performance Metrics – Meet or exceed assigned KPIs such as recovery rates, call quality, right-party contacts, and customer experience scores.

Lead and Client Data Management – Entered and updated accurate records of client and lead information, ensuring all interactions via calls, emails, and texts were properly documented. Activity and Interaction Logging – Recorded detailed notes of communications and follow-ups for each lead or client, providing clear visibility of progress and status updates. Collaboration and Reporting Support – Maintained organized activity logs within Zoho for supervisor review, enabling efficient tracking of outreach efforts and client engagement.

Social Media Management experienced for a year