Jonie

Virtual Assistant and Customer Support Manager

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Overview

Looking for part-time work (6 hours/day)

at $4.14/hour ($600.00/month)

COLLEGE GRADUATE

Last Active

June 29th, 2026 (10 days ago)

Member Since

January 8th, 2019

Profile Description

A highly experienced and dedicated customer support professional with a strong background in e-commerce. 

I began my journey in customer support in 2015 and have been working remotely since 2018. Since 2020, I have been successfully leading and managing customer support teams, focusing on creating efficient and seamless operations.

My expertise lies in developing comprehensive backend processes, including Standard Operating Procedures (SOPs), workflows, and resolutions that streamline customer interactions. 

I have a deep understanding of the e-commerce landscape and am skilled at handling a wide range of customer situations, always aiming to provide the best possible resolution.

I am a proactive and independent problem-solver who can quickly adapt to new challenges and environments. 

Hiring me means gaining a reliable partner who will not only meet your needs but also proactively seek opportunities to improve and provide more value. My goal is to make your business operations smoother and your customers happier.

Top Skills

E-Commerce » Shopify

Customer Support

Customer Support » Email Support

Other Skills

Customer Support » Social Media Moderation

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Office and Administration » Personal Assistant

Marketing » Email Marketing

Marketing » Content Creation » Creative Writing

Marketing » Content Creation » Microblog Content Writing

SEO

Customer Support » Phone Support

Office and Administration » Translation

Office and Administration » Data Entry

Marketing » Social Media Management » Social Media Marketing

Basic Information

Age
31
Gender
Female
Website
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Address
MALOLOS CITY, BULACAN
Tests Taken
None
Government ID
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