Leah
Shopify E-Commerce Support Specialist | Email Management, Supplier Communication
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.30/hour ($640.00/month)
Bachelors degree
Last Active
May 27th, 2026 (8 days ago)
Member Since
October 24th, 2011
Profile Description
Hello! I am an experienced E-Commerce Support Specialist with hands-on experience managing Shopify stores and assisting online businesses with their daily operations. I specialize in
I handle customer inquiries professionally and ensure that issues such as order tracking, refunds, and complaints are resolved quickly. I also communicate directly with suppliers to coordinate orders, resolve fulfillment issues, and maintain strong working relationships.
In addition, I have experience handling PayPal disputes, preparing proper responses, and providing supporting documentation to help businesses protect their transactions.
I am organized, detail-oriented, and committed to delivering excellent customer service while helping e-commerce businesses grow. I am always ready to support store owners by ensuring that customers receive fast and reliable assistance.
Top Skills
Customer Support » Email Support
Experience: 10+ years
I have experience managing customer support teams across phone, email, and live chat, ensuring high-quality service and efficiency. I oversee daily operations, set performance goals, and implement strategies to improve response times and customer satisfaction. Coaching and training team members help maintain consistency in support quality and professionalism. By analyzing customer feedback and support trends, I develop solutions to enhance service and streamline processes.
Customer Support » Chat Support
Experience: 5 - 10 years
I have experience in chat support, providing real-time assistance to customers with inquiries, troubleshooting, and order-related concerns. My ability to multitask allows me to handle multiple chat conversations efficiently while maintaining accuracy and professionalism. I focus on clear and concise communication to ensure quick issue resolution and a positive customer experience. With strong problem-solving skills, I aim to deliver timely and effective solutions to enhance customer satisfaction.
Customer Support » Ecommerce » Shopify
Experience: 10+ years
I have experience providing customer support for eCommerce businesses using Shopify, handling inquiries via phone, email, and live chat. I assist customers with order tracking, refunds, exchanges, and product-related questions while ensuring a smooth shopping experience. My knowledge of Shopify’s backend allows me to manage orders, process payments, and troubleshoot common platform issues. With a customer-focused approach, I aim to resolve concerns efficiently and improve overall satisfaction.
Other Skills
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- hermosa, bataan
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 57
- Influence: 19
- Steadiness: 17
- Compliance: 7
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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