Kelvin

IT Professional

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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

March 27th, 2024 (yesterday)

Member Since

November 11th, 2018

Profile Description

Provide excellence support to the clients / users. (Phone, email, remote or face to face).Including requirements gathering, installation, configuration, troubleshooting,and issue resolution.Writing step-by-step processes, technical solutions, and updates for customers using clear and concise language.Software testing and documentation of issues.Work with the development team to resolve Upgrade to see actual infotup new computer with standard applicationsAudit / Manage backup serversManage ticket using Auto TaskUsing Datto RMM, Team Viewer and Connect Wise for remote support.Office 365 support: Reset password, create new user, block users, give license, adding members to group, adding member to a shared folder/inbox.Virtual Machines MS OutlookMS Teams One DriveContact vendors / suppliers

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Acting as Point of Contact for different clients. Train new employees to get familiar with company and client systems. Provide technical support via Phone, Email, Chat, or Remote. • Office365 applications and Admin center (User Management, Outlook, SharePoint, One Drive, Azure, Purview, Teams) • Autotask Ticketing system • RMM Datto for Monitoring System • Writing step-by-step processes, technical solutions, and updates for customers using clear and concise language. • Help find ways to improve\motivate team technical skills. • Coordinate with Providers and Vendors to solve clients’ requests/needs. • In charge of performance review, attendance, and discipline for all technicians • Onboarding and Offboarding of computers and users • Manage weekly meetings with team. • IT Audit for O365 Licensing, Users and System Credentials • Backup and Restore • Project Management • Grand stream, Nextiva Portal, and Verizon Business Account • Coordinate with On-site technicians for client visit • Provide technical Report and Evaluation to the Manager for technician performance

Office and Administration

Experience: 5 - 10 years

Creating SOP Knowledgebase Process etc

Office and Administration » Data Entry

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 5 - 10 years

Basic Information

Age
Not Specified
Gender
Male
Website
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Address
Cuenca, Batangas
Tests Taken
IQ
Score:  118
DISC
Dominance: 41
Influence: 32
Steadiness: 16
Compliance: 11
English
C1(Advanced)
Uploaded ID
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