Provide excellence support to the clients / users. (Phone,
Experience: 5 - 10 years
Acting as Point of Contact for different clients. Train new employees to get familiar with company and client systems. Provide technical support via Phone, Email, Chat, or Remote. • Office365 applications and Admin center (User Management, Outlook, SharePoint, One Drive, Azure, Purview, Teams) • Autotask Ticketing system • RMM Datto for Monitoring System • Writing step-by-step processes, technical solutions, and updates for customers using clear and concise language. • Help find ways to improve\motivate team technical skills. • Coordinate with Providers and Vendors to solve clients’ requests/needs. • In charge of performance review, attendance, and discipline for all technicians • Onboarding and Offboarding of computers and users • Manage weekly meetings with team. • IT Audit for O365 Licensing, Users and System Credentials • Backup and Restore • Project Management • Grand stream, Nextiva Portal, and Verizon Business Account • Coordinate with On-site technicians for client visit • Provide technical Report and Evaluation to the Manager for technician performance
Experience: 5 - 10 years
Creating SOP Knowledgebase Process etc
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
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