Kelvin

IT Professional

90 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 7th, 2026 (6 days ago)

Member Since

November 11th, 2018

Profile Description

Provide excellence support to the clients / users. (Phone, email, remote or face to face).Including requirements gathering, installation, configuration, troubleshooting,and issue resolution.Writing step-by-step processes, technical solutions, and updates for customers using clear and concise language.Software testing and documentation of issues.Work with the development team to resolve ---------- tup new computer with standard applicationsAudit / Manage backup serversManage ticket using Auto TaskUsing Datto RMM, Team Viewer and Connect Wise for remote support.Office 365 support: Reset password, create new user, block users, give license, adding members to group, adding member to a shared folder/inbox.Virtual Machines MS OutlookMS Teams One DriveContact vendors / suppliers

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

Acting as Point of Contact for different clients. Train new employees to get familiar with company and client systems. Provide technical support via Phone, Email, Chat, or Remote. • Office365 applications and Admin center (User Management, Outlook, SharePoint, One Drive, Azure, Purview, Teams) • Autotask Ticketing system • RMM Datto for Monitoring System • Writing step-by-step processes, technical solutions, and updates for customers using clear and concise language. • Help find ways to improve\motivate team technical skills. • Coordinate with Providers and Vendors to solve clients’ requests/needs. • In charge of performance review, attendance, and discipline for all technicians • Onboarding and Offboarding of computers and users • Manage weekly meetings with team. • IT Audit for O365 Licensing, Users and System Credentials • Backup and Restore • Project Management • Grand stream, Nextiva Portal, and Verizon Business Account • Coordinate with On-site technicians for client visit • Provide technical Report and Evaluation to the Manager for technician performance

Office and Administration

Experience: 5 - 10 years

Creating SOP Knowledgebase Process etc

Office and Administration » Data Entry

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Phone Support

Experience: 5 - 10 years

Basic Information

Age
36
Gender
Male
Website
Sign Up with Pro Account to View
Address
Cuenca, Batangas
Tests Taken
IQ
Score:  118
DISC
Dominance: 41
Influence: 32
Steadiness: 16
Compliance: 11
English
C1(Advanced)
Government ID
Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“He's been absolutely superb!”

- Ed Currer

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »